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That's what I've wanted to shout at a few of my customers lately. I already posted about aliteracy and willful stupidity. It's getting worse.
Had one particularly nasty lady a couple of days ago bring up two 100g packets of fabric dye. I rang them up, $7.99 each. She immediately cops a major attitude, yells that the price on the hook read $2.99 and demands them for that price. I go back and look. The $2.99 tag was for the 50g packet, and clearly stated so. (Yes, I agree about the price discrepancy, I know it's insane, but I didn't set the price and that's not what this is about anyway.)
So I head back and explain to her that the tag was for the smaller packet. She insisted that they were on that hook and demanded them for that price. I called a manager over the headset about that, the SM said no go, we can't sell them for that price just because someone placed them on the wrong hook. I relayed the information to the SC.
"I'm not leaving here," she snapped. And I'm not paid enough to put up with her crap. I called a manager to my register. A different one came up and after receiving a heaping helping of bitchitude from the SC, authorized the price adjustment. Fine, whatever, on your head be it, and hopefully we'll never see that SC again.
***
Another genius came up to me today to complain about the coupons in the flyer. She complained that the coupons were confusing and demanded to know why she could only use certain coupons and not others. I pointed to the expriation dates on the various coupons. "This one here expires tomorrow, this one starts today and is good until the 14th, this one starts the 15th, and this one expired the 5th."
"Well, don't you think that's unfair?!"
"Ma'am, these coupons were mailed out September 25, as stated here. That means those coupons without starting dates were good from the moment you received them until the expiration date. These others have specific dates clearly stated on the coupons."
"Well, I don't think that's fair! That's too confusing!"
Yes, I'm sure reading is terribly confusing. And it's so unfair that coupons expire, even though that's pretty much the nature of a coupon, that it's a limited time offer. Yeah, whatever, don't poke your crayons into your nose, dear.
***
Another one later contested the prices on fabric I rung up for her. Specific quilting prints were $1.00 off, she insisted the sign said 40% off. So we walked over to the aisle where the fabrics in question were.
I pointed to the correct sign. "$1 off Specific Quilting Prints."
"But that sign says 40% off!" she pointed to a sign on the bottom shelf.
I pointed to the writing underneath the "40%" and read aloud, "'40% off the fleece blanket kits'. That's these things right here." I indicated the fleece kits on the shelf underneath the bolts of fabric. She meekly accepted the price.
Look, these signs and sales flyers are printed in standard American English, in an easily readable font. There is no mistaking what it says, as long as you actually read it. I know I've ranted about this before, but seriously, this is getting old. Read The F
g Sign / Coupon / Directions already!!! 
Had one particularly nasty lady a couple of days ago bring up two 100g packets of fabric dye. I rang them up, $7.99 each. She immediately cops a major attitude, yells that the price on the hook read $2.99 and demands them for that price. I go back and look. The $2.99 tag was for the 50g packet, and clearly stated so. (Yes, I agree about the price discrepancy, I know it's insane, but I didn't set the price and that's not what this is about anyway.)
So I head back and explain to her that the tag was for the smaller packet. She insisted that they were on that hook and demanded them for that price. I called a manager over the headset about that, the SM said no go, we can't sell them for that price just because someone placed them on the wrong hook. I relayed the information to the SC.
"I'm not leaving here," she snapped. And I'm not paid enough to put up with her crap. I called a manager to my register. A different one came up and after receiving a heaping helping of bitchitude from the SC, authorized the price adjustment. Fine, whatever, on your head be it, and hopefully we'll never see that SC again.
***
Another genius came up to me today to complain about the coupons in the flyer. She complained that the coupons were confusing and demanded to know why she could only use certain coupons and not others. I pointed to the expriation dates on the various coupons. "This one here expires tomorrow, this one starts today and is good until the 14th, this one starts the 15th, and this one expired the 5th."
"Well, don't you think that's unfair?!"
"Ma'am, these coupons were mailed out September 25, as stated here. That means those coupons without starting dates were good from the moment you received them until the expiration date. These others have specific dates clearly stated on the coupons."
"Well, I don't think that's fair! That's too confusing!"
Yes, I'm sure reading is terribly confusing. And it's so unfair that coupons expire, even though that's pretty much the nature of a coupon, that it's a limited time offer. Yeah, whatever, don't poke your crayons into your nose, dear.
***
Another one later contested the prices on fabric I rung up for her. Specific quilting prints were $1.00 off, she insisted the sign said 40% off. So we walked over to the aisle where the fabrics in question were.
I pointed to the correct sign. "$1 off Specific Quilting Prints."
"But that sign says 40% off!" she pointed to a sign on the bottom shelf.
I pointed to the writing underneath the "40%" and read aloud, "'40% off the fleece blanket kits'. That's these things right here." I indicated the fleece kits on the shelf underneath the bolts of fabric. She meekly accepted the price.
Look, these signs and sales flyers are printed in standard American English, in an easily readable font. There is no mistaking what it says, as long as you actually read it. I know I've ranted about this before, but seriously, this is getting old. Read The F
g Sign / Coupon / Directions already!!!
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