If you work for my brand of hotel, you are allowed to stay at said brand for an insanely cheap price (close to $100 off our rack rate). Normally you're not allowed to stay within a certain mileage of the hotel that you work at, but frankly, we're too busy to double check all that stuff.
So, we have a wonderful little butterfly staying at our hotel this week who works for our hotel brand in the downtown location of our town. The second morning she's here, she managed to piss off not only our Front Desk Supervisor, but allso our Executive Housekeeper. Background: as part of our loyalty program, we give out free water bottles to certain level guests. Because it's easier, we just put two bottles in each room on their first night. Important part, the water bottles are only for the FIRST night, not every night.
Now, crazy lady decides to yell at the FDS and EH because she didn't receive 2 additional water bottles. Then she goes on and on about how at her hotel everyone gets them every night. First off, I know the GM of that hotel, they only give them to loyalty guests on their first night. Second off, YOU'RE NOT EVEN ENTITLED TO THE WATER BOTTLES!!!! We do something to be nice to all our guests.
Best part of the story, she just gave me a job application to work here. All I wanted to do was throw the application in the garbage in front of her. Our Executive Housekeeper literally laughed for 5 minutes
So, we have a wonderful little butterfly staying at our hotel this week who works for our hotel brand in the downtown location of our town. The second morning she's here, she managed to piss off not only our Front Desk Supervisor, but allso our Executive Housekeeper. Background: as part of our loyalty program, we give out free water bottles to certain level guests. Because it's easier, we just put two bottles in each room on their first night. Important part, the water bottles are only for the FIRST night, not every night.
Now, crazy lady decides to yell at the FDS and EH because she didn't receive 2 additional water bottles. Then she goes on and on about how at her hotel everyone gets them every night. First off, I know the GM of that hotel, they only give them to loyalty guests on their first night. Second off, YOU'RE NOT EVEN ENTITLED TO THE WATER BOTTLES!!!! We do something to be nice to all our guests.
Best part of the story, she just gave me a job application to work here. All I wanted to do was throw the application in the garbage in front of her. Our Executive Housekeeper literally laughed for 5 minutes
Comment