I work for the red and yellow shipping company, we're pretty good at getting packages delivered, but with all business, sometimes unseen occurrences happen. Here is a scenario I deal with about 20 to 30 times a day.
Me: This is Ratts how can I help you?
SC: My package was supposed to be delivered today, could you please let me know what's going on?
Me: I'd be happy to help you with that (mandatory response) ::looks at order, sees problem Ratts can't fix, but can get it forwarded to an agent who can:: I shiw the shipment is on hold, for more information, I do not know what is needed, but I can get this to an agent who does, may I warn transfer you to that agent?
SC: Okay, but my package was supposed to be delivered today, could you please let me know what's going on?
Me: I do not know, but I can transfer you to an agent who can find out what is needed to get this delivered to you.
SC: I understand, but my package was supposed to be delivered today, could you please let me know what's going on?
Me: I need to transfer you to another agent to fix this, thank you for calling.
Me: This is Ratts how can I help you?
SC: My package was supposed to be delivered today, could you please let me know what's going on?
Me: I'd be happy to help you with that (mandatory response) ::looks at order, sees problem Ratts can't fix, but can get it forwarded to an agent who can:: I shiw the shipment is on hold, for more information, I do not know what is needed, but I can get this to an agent who does, may I warn transfer you to that agent?
SC: Okay, but my package was supposed to be delivered today, could you please let me know what's going on?
Me: I do not know, but I can transfer you to an agent who can find out what is needed to get this delivered to you.
SC: I understand, but my package was supposed to be delivered today, could you please let me know what's going on?
Me: I need to transfer you to another agent to fix this, thank you for calling.
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