Saturday I got one of "those" customers -- the ones you can identify within 30 seconds as being someone you're not going to be able to please no matter what. Abrupt, dismissive, arrogant -- you name it.
She made it quite clear she wasn't happy with any of the answers I gave to any of the questions she asked. I very shortly stopped trying -- just spoke to her as needed so she couldn't bitch that she was being ignored. I don't know what her friend was thinking -- I'd not want to be associated in public with somebody like that.
The final straw came when she tried to open a gift box we're offering -- it's held closed with some fancy coloured rope and it can be a bit of a battle to get it open. I picked another one up and began to open it ... and she snapped, "Never mind!" and plunked the box she was holding back on the shelf. I put mine back and walked away. At that point I didn't care if she spent well into three figures; somebody else could deal with her (she didn't spend anything, of course; she walked out at that point).
Her friend did make a respectable purchase, but I was glad to see the back of both of them.
She made it quite clear she wasn't happy with any of the answers I gave to any of the questions she asked. I very shortly stopped trying -- just spoke to her as needed so she couldn't bitch that she was being ignored. I don't know what her friend was thinking -- I'd not want to be associated in public with somebody like that.
The final straw came when she tried to open a gift box we're offering -- it's held closed with some fancy coloured rope and it can be a bit of a battle to get it open. I picked another one up and began to open it ... and she snapped, "Never mind!" and plunked the box she was holding back on the shelf. I put mine back and walked away. At that point I didn't care if she spent well into three figures; somebody else could deal with her (she didn't spend anything, of course; she walked out at that point).
Her friend did make a respectable purchase, but I was glad to see the back of both of them.
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