Customer: yes I need to transfer funds between two accounts
Me: ok how much are you transferring?
(three minutes of silence)
Customer: are you there?
Me: yes ma'am. I am waiting on you to tell me how much you wish to transfer
Customer: I already told you
Me: I am sorry I must not have heard you
Customer: well I dont repeat myself
Me: I am really sorry if I missed it when you said it but I......
Customer: but nothing...you know what, can I please speak to someone else? Someone with a functioning brain? Please don't take this personally but you are an idiot. Before you do that, please explain to me why you cant follow simple instructions
Me: ma'am I am sorry I must not have heard you
Customer: you heard me....now before you someone else on the line, you need to address the core issue which is why you are so incompetent.
Me: I'll get my supervisor on the line
Customer: no you're not running away from this. We cant just run away from our problems in life. We need to address them. You need to address why you are incompetent. So I am not talking to anyone else until you tell my why you are so incompetent.
Me: ma'am, please hold
Customer: do not transfer me to anyone. This is not over.
I transferred her to my manager anyway
Me: ok how much are you transferring?
(three minutes of silence)
Customer: are you there?
Me: yes ma'am. I am waiting on you to tell me how much you wish to transfer
Customer: I already told you
Me: I am sorry I must not have heard you
Customer: well I dont repeat myself
Me: I am really sorry if I missed it when you said it but I......
Customer: but nothing...you know what, can I please speak to someone else? Someone with a functioning brain? Please don't take this personally but you are an idiot. Before you do that, please explain to me why you cant follow simple instructions
Me: ma'am I am sorry I must not have heard you
Customer: you heard me....now before you someone else on the line, you need to address the core issue which is why you are so incompetent.
Me: I'll get my supervisor on the line
Customer: no you're not running away from this. We cant just run away from our problems in life. We need to address them. You need to address why you are incompetent. So I am not talking to anyone else until you tell my why you are so incompetent.
Me: ma'am, please hold
Customer: do not transfer me to anyone. This is not over.
I transferred her to my manager anyway
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