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There was a commotion at the podium earlier yesterday; a lady stomped up to the podium waving a receipt in E's face and saying "You're wrong! You're wrong!"
E: "Go to the service desk, you cannot be in this area."
SC: "Get a manager! Price is wrong!"
E: "I can't help you. [true in more ways than one I suspect] Get in line, you cannot be back here."
A few minutes of SC tirade and ASM gets involved; I'm too far away to hear what's going down, but I got the full story from E later, after ASM had left.
The SC had bought a few boxes of Magnum bars, and after paying, claimed they were $1.50 each. The receipt had two line items at 2/$5; SC had taken a black pen and carefully (not not carefully enough) changed the 5 to a 3.
Magnum bars are not on sale this week and if they are, it's always 2/$6. Not 2/$5 and definitely not 2/$3 (the closest I've seen is individual bars for that price at convenience stores). I would have copied that receipt so the store knows what she did, also so I could get a better handle on exactly WTF happened. I don't think that anybody actually checked the shelf. (When the deception was discovered, I would have checked her current order against the receipt, but nobody actually thought of that)
SC got ASM involved after a bit, and went on a rant about how "I work in computers! I design [this] program, and it should not do this!" ASM placates her with an explanation on how the new registers won't 'make that mistake'...better yet, how about YOU will never make that mistake again because you won't be back.
SC ended up getting one of the boxes for $1.50
This is not a case of "price accuracy" so those rules do not apply. The customer was *gasp* completely in the wrong (and deserved to be banned for that stunt, or at least have all her transactions from this point on handled by a manager).
E knew that caving in to her was the wrong thing to do, and ASM definitely should not have tried to explain the new software to her. If she's done this once, she'll find a way to do it again.
E: "Go to the service desk, you cannot be in this area."
SC: "Get a manager! Price is wrong!"
E: "I can't help you. [true in more ways than one I suspect] Get in line, you cannot be back here."
A few minutes of SC tirade and ASM gets involved; I'm too far away to hear what's going down, but I got the full story from E later, after ASM had left.
The SC had bought a few boxes of Magnum bars, and after paying, claimed they were $1.50 each. The receipt had two line items at 2/$5; SC had taken a black pen and carefully (not not carefully enough) changed the 5 to a 3.
Magnum bars are not on sale this week and if they are, it's always 2/$6. Not 2/$5 and definitely not 2/$3 (the closest I've seen is individual bars for that price at convenience stores). I would have copied that receipt so the store knows what she did, also so I could get a better handle on exactly WTF happened. I don't think that anybody actually checked the shelf. (When the deception was discovered, I would have checked her current order against the receipt, but nobody actually thought of that)
SC got ASM involved after a bit, and went on a rant about how "I work in computers! I design [this] program, and it should not do this!" ASM placates her with an explanation on how the new registers won't 'make that mistake'...better yet, how about YOU will never make that mistake again because you won't be back.
SC ended up getting one of the boxes for $1.50
This is not a case of "price accuracy" so those rules do not apply. The customer was *gasp* completely in the wrong (and deserved to be banned for that stunt, or at least have all her transactions from this point on handled by a manager).E knew that caving in to her was the wrong thing to do, and ASM definitely should not have tried to explain the new software to her. If she's done this once, she'll find a way to do it again.
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