Story 1: This weekend we were told to pick up a vehicle nearby that was stolen from a bigger city. Car comes back to the shop and a few hours later the owner calls us.
Me: "It's quarter after 9. We close at 10. There are no drivers here to release your car. You'll have to call and talk to someone tomorrow about charges. "
Him: "I can be there in 45 mins"
Me: "Again there is no one here to release your car and we close at 10."
Him: "There shouldn't be any charges..."
Me: "Call back tomorrow and talk to a driver."
When he comes in the next day instead of phoning, he exclaims to everyone that he wants his car back and the Bigger City cops told him he could have it back WITHOUT HAVING TO PAY FOR THE CAR.
I called my boss who instantly started laughing and told me what rates to charge. The owner told me he would be back to pay.
Car arrived Saturday, owner came in Sunday, and today is Wednesday which our shop is closed. Guess who has yet to pick up his car that he desperately wanted back?
(clincher? The keys were in the car when we got it..this car was stolen with it's own set of keys)
Story 2: After picking up from an accident 4 days after christmas, the vehicle came back to our shop. An hour later the owner showed up in hospital gown, zebra print fuzzy blanket and her family. She demanded to be let into her vehicle to get the presents she had in there. I told her that I would get a driver to see if it was ok to go back to our lot which is hazardous. Before he had a chance to do anything, they were already in the back without permission trying to all get into this vehicle. Our policy is you can get out essentials (wallet, purse, medicine) but nothing else til the insurance company is notified and they talk to the manager.
The driver informed them they had to leave the lot they had no permission to be in and they chased him, yelling into the store. He pushed past me to get away and let me deal with it. I told them under no uncertain terms that they had to wait to speak to the manager. She argued with me that she wanted her things now and that she was telling my boss on both of us. TELLING ON THE BOTH OF US. exact words.
Turns out they had also tried to get into the private office next door as well to yell at my driver. Well anyway, long story short they showed up yesterday to get ......the carton of ciggs off the front seat. Not the presents or anything else. Just the carton.
Also, never said a word to my boss.
Me: "It's quarter after 9. We close at 10. There are no drivers here to release your car. You'll have to call and talk to someone tomorrow about charges. "
Him: "I can be there in 45 mins"
Me: "Again there is no one here to release your car and we close at 10."
Him: "There shouldn't be any charges..."
Me: "Call back tomorrow and talk to a driver."
When he comes in the next day instead of phoning, he exclaims to everyone that he wants his car back and the Bigger City cops told him he could have it back WITHOUT HAVING TO PAY FOR THE CAR.
I called my boss who instantly started laughing and told me what rates to charge. The owner told me he would be back to pay.
Car arrived Saturday, owner came in Sunday, and today is Wednesday which our shop is closed. Guess who has yet to pick up his car that he desperately wanted back?
(clincher? The keys were in the car when we got it..this car was stolen with it's own set of keys)
Story 2: After picking up from an accident 4 days after christmas, the vehicle came back to our shop. An hour later the owner showed up in hospital gown, zebra print fuzzy blanket and her family. She demanded to be let into her vehicle to get the presents she had in there. I told her that I would get a driver to see if it was ok to go back to our lot which is hazardous. Before he had a chance to do anything, they were already in the back without permission trying to all get into this vehicle. Our policy is you can get out essentials (wallet, purse, medicine) but nothing else til the insurance company is notified and they talk to the manager.
The driver informed them they had to leave the lot they had no permission to be in and they chased him, yelling into the store. He pushed past me to get away and let me deal with it. I told them under no uncertain terms that they had to wait to speak to the manager. She argued with me that she wanted her things now and that she was telling my boss on both of us. TELLING ON THE BOTH OF US. exact words.
Turns out they had also tried to get into the private office next door as well to yell at my driver. Well anyway, long story short they showed up yesterday to get ......the carton of ciggs off the front seat. Not the presents or anything else. Just the carton.
Also, never said a word to my boss.
Comment