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Someone's lying here, and it's not us. (long, sorry)
I work in video rental. Sunday, December 1st, I'm working the closing shift. Video stores not exactly being a boomin' business anymore, there's only more than one staff on Friday and Saturday nights. So I'm alone.
Around 8, I have a bit of a busy spurt, when a group of 5 or 6 guys comes in. Probably a couple of years younger than I (I'm 25). They're dicking around, looking at games, and being obnoxious. Come up to the counter, and one guy wants to rent WWE 2K14 for the PS3. I ask for the account number or phone number, can't find him or his parents in the system, tell him he needs various ID or for his own account. He produced the required ID. His friends were loud and immature, and I had a line forming, so I caved and did up the account to get them out of there. I explained rental rates and late charges (new games are not a cheap rental) to him, he takes the game for one night, he and his idiot friends leave.
Later, the game is overdue. We call at this point. I speak with him, he's really nice, says he's going to keep the game til next Sunday (the 8th) and pay the late fees. Cool, have fun. The 8th comes and goes, so we start calling again. He always answers or responds to voicemails, so it's all good, although that late fee is racking waaaaaay up.
Eventually, it gets to the point where the Boss informs him he should just buy out the game. He flipped out and said that he was never told how much the late fees were (blatant lie). He stops answering his cell so Boss starts calling the home phone (this is why we require 2 phone numbers!). Explains to his mother what's going on (which is pathetic as this kid is like 22. I handled my own crap when I was younger than that). His mom says, "No problem. I'll give him the money as a Christmas gift, he'll be down to buy it out."
We pull the case from the floor so he can have it, since he's buying the game. Boss let's me know it's under the counter, explains the story, and says to let her know when he showed up.
He doesn't.
It's the 28th by this point. I was off the 24th-27th. This is important, because I'm the only 'young girl' at the store. Next female coworker is almost 40, and Boss (female) is 57. So I'm the only one who fits that description.
Dec. 31st after my shift, Boss calls me up and asks if I'm sure the guy didn't come in to buy out the game. I'm sure. Welp, she says the kid's mom claims that she gave the money to her son, and that he gave it to one of his friends to come in and pay for the game. The friend says he paid 'the young girl' and it's all dealt with. Now, obviously this is one of the friends that was with him the night he came in, as it was the only time any of them were in the store, and hence the only employee they saw was me, the 'young girl' (too kind, boys, thanks
).
I'm a little furious, til Boss says, "By the way, they're saying this happened Friday night. (the 27th)" I just burst out laughing. Boss and Male Coworker were the only ones in Friday night. Coworker A (the other female) had dayshift, and I was off! Anyway, so Boss has to keep calling the try to get payment as this never happened.
Most recent update was today. Boss spoke with the kid's mother again (kid keeps hanging up on her) and she says, "The clerk must have pocketed it." Boss tries to explain that she was the one working when they claim they came and paid for the game, and that she's FIFTY SEVEN YEARS OLD, and that she OWNS the store. So, that's the latest.
We got broken in to (3 MINUTES AFTER I'D LOCKED UP AND LEFT! but that's another story!) the following Sunday (the 8th), so I became well-versed with how to operate the security cameras and get footage while helping the police, and I keep telling Boss to tell the mom to come in so we can show her the tape from that Friday! We'll see what happens.
Around 8, I have a bit of a busy spurt, when a group of 5 or 6 guys comes in. Probably a couple of years younger than I (I'm 25). They're dicking around, looking at games, and being obnoxious. Come up to the counter, and one guy wants to rent WWE 2K14 for the PS3. I ask for the account number or phone number, can't find him or his parents in the system, tell him he needs various ID or for his own account. He produced the required ID. His friends were loud and immature, and I had a line forming, so I caved and did up the account to get them out of there. I explained rental rates and late charges (new games are not a cheap rental) to him, he takes the game for one night, he and his idiot friends leave.
Later, the game is overdue. We call at this point. I speak with him, he's really nice, says he's going to keep the game til next Sunday (the 8th) and pay the late fees. Cool, have fun. The 8th comes and goes, so we start calling again. He always answers or responds to voicemails, so it's all good, although that late fee is racking waaaaaay up.
Eventually, it gets to the point where the Boss informs him he should just buy out the game. He flipped out and said that he was never told how much the late fees were (blatant lie). He stops answering his cell so Boss starts calling the home phone (this is why we require 2 phone numbers!). Explains to his mother what's going on (which is pathetic as this kid is like 22. I handled my own crap when I was younger than that). His mom says, "No problem. I'll give him the money as a Christmas gift, he'll be down to buy it out."
We pull the case from the floor so he can have it, since he's buying the game. Boss let's me know it's under the counter, explains the story, and says to let her know when he showed up.
He doesn't.
It's the 28th by this point. I was off the 24th-27th. This is important, because I'm the only 'young girl' at the store. Next female coworker is almost 40, and Boss (female) is 57. So I'm the only one who fits that description.
Dec. 31st after my shift, Boss calls me up and asks if I'm sure the guy didn't come in to buy out the game. I'm sure. Welp, she says the kid's mom claims that she gave the money to her son, and that he gave it to one of his friends to come in and pay for the game. The friend says he paid 'the young girl' and it's all dealt with. Now, obviously this is one of the friends that was with him the night he came in, as it was the only time any of them were in the store, and hence the only employee they saw was me, the 'young girl' (too kind, boys, thanks
). I'm a little furious, til Boss says, "By the way, they're saying this happened Friday night. (the 27th)" I just burst out laughing. Boss and Male Coworker were the only ones in Friday night. Coworker A (the other female) had dayshift, and I was off! Anyway, so Boss has to keep calling the try to get payment as this never happened.
Most recent update was today. Boss spoke with the kid's mother again (kid keeps hanging up on her) and she says, "The clerk must have pocketed it." Boss tries to explain that she was the one working when they claim they came and paid for the game, and that she's FIFTY SEVEN YEARS OLD, and that she OWNS the store. So, that's the latest.
We got broken in to (3 MINUTES AFTER I'D LOCKED UP AND LEFT! but that's another story!) the following Sunday (the 8th), so I became well-versed with how to operate the security cameras and get footage while helping the police, and I keep telling Boss to tell the mom to come in so we can show her the tape from that Friday! We'll see what happens.
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