Tweet
B&N is a wireless hot spot. att runs it, i guess. i don't know how wifi works, how much it costs, if its got hourly rates, if its free, whatever. im a bookseller, not a damn computer tech.
i had a lady call and ask if our wifi was free. i had to put her on hold to check the brochure we have available, and it said if your provider was att, it was 1.99 or something. i told her that, and she says she doesn't have att so how much is it for non-members. i told her i didn't know, but let me ask around.
me: as you can tell, we're not very computer savvy
sc: what are the per minute rates?
me: well, the best i can do is give you the website with all the info for att wifi access. this brochure doesn't tell me anything else. i don't know how much it costs for non members.
sc: why don't you find someone that knows, ok? can you do that?
can i shove a foot up your ass? o wait, id probably break it on the stick thats already up there.
me: let me check. (i talked to the only other guy that might know. he doesn't.) ma'am, im sorry, but no one knows. the website is your best option.
sc: you don't know what services you offer? i find that hard to believe. can i talk to your manager?
me: she's not gonna know either.
sc: get me your manager. now.
i pass the phone to H. she's on the att website, and it doesn't give her any more info than the stupid brochure. she tells the sc that.
sc: this reflects poorly on you. you don't know anything, so how can you train your employees? how can you not know the services you provide?
H: ma'am, we don't provide this service. att does.
sc: unbelievable. this isn't brain surgery, you know. who is your supervisor?
H: M. and she will be in on tuesday.
sc:
hangs up.
okay, so we probably should know more about this, but we tried our best, dammit. and if its not brain surgery why can't your dumbass figure it out?
i had a lady call and ask if our wifi was free. i had to put her on hold to check the brochure we have available, and it said if your provider was att, it was 1.99 or something. i told her that, and she says she doesn't have att so how much is it for non-members. i told her i didn't know, but let me ask around.
me: as you can tell, we're not very computer savvy
sc: what are the per minute rates?
me: well, the best i can do is give you the website with all the info for att wifi access. this brochure doesn't tell me anything else. i don't know how much it costs for non members.
sc: why don't you find someone that knows, ok? can you do that?
can i shove a foot up your ass? o wait, id probably break it on the stick thats already up there.
me: let me check. (i talked to the only other guy that might know. he doesn't.) ma'am, im sorry, but no one knows. the website is your best option.
sc: you don't know what services you offer? i find that hard to believe. can i talk to your manager?
me: she's not gonna know either.
sc: get me your manager. now.
i pass the phone to H. she's on the att website, and it doesn't give her any more info than the stupid brochure. she tells the sc that.
sc: this reflects poorly on you. you don't know anything, so how can you train your employees? how can you not know the services you provide?
H: ma'am, we don't provide this service. att does.
sc: unbelievable. this isn't brain surgery, you know. who is your supervisor?
H: M. and she will be in on tuesday.
sc:
hangs up.okay, so we probably should know more about this, but we tried our best, dammit. and if its not brain surgery why can't your dumbass figure it out?
Comment