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and then NEVER show up.
My pizza place, on weekdays, is open until 1am. Gotta love the last minute callers both for delivery AND carryout.
Had one tonight that is all too common an occurance.
Phone rings at 12:55am. The customer wants a carryout. Not that big of deal. carryout time is 15 minutes.
(a bit of background)
BUT at that time of the night we STRONGLY STRESS to the customer that it is near closing time and they need to be prompt in picking up their order as it is very near closing. We will only wait only so long for them to pick up their order, but we will usually give them say an extra 5 minutes or so leeway. after that time, the order is canceled and either thrown away or the remaining crew gets free food. tough shit so sad too bad. WE do NOT want to wait around for your ass to FINALLY decide to get up off the couch and pick up your order. WE WANT TO GO HOME.
(end background)
The guy orders a pizza and a couple of orders of wings. we TELL him the order will be ready by 1:15AM and (as per above) we inform him that we are ready to close and to please pick up the order ASAP. we go about our closing duties. Now the MOD can not close down the POS system till either the order is picked up or we give up and cancel the order.
1:20am rolls around. No customer. wait another 5 minutes. OH WELL order is canceled (yeah I got 2 orders of wings ), the POS is shut down for the night, and we get the hell outta Dodge.
10 minutes later we exit the store. I am giving the MOD a ride home and as we are pulling of the parking lot from the back of the store we spot a car sitting in the front parking lot. IT seems someone was puzzled that the store was closed.
I wonder who?????
sorry we waited. BYE BYE.
My pizza place, on weekdays, is open until 1am. Gotta love the last minute callers both for delivery AND carryout.
Had one tonight that is all too common an occurance.
Phone rings at 12:55am. The customer wants a carryout. Not that big of deal. carryout time is 15 minutes.
(a bit of background)
BUT at that time of the night we STRONGLY STRESS to the customer that it is near closing time and they need to be prompt in picking up their order as it is very near closing. We will only wait only so long for them to pick up their order, but we will usually give them say an extra 5 minutes or so leeway. after that time, the order is canceled and either thrown away or the remaining crew gets free food. tough shit so sad too bad. WE do NOT want to wait around for your ass to FINALLY decide to get up off the couch and pick up your order. WE WANT TO GO HOME.
(end background)
The guy orders a pizza and a couple of orders of wings. we TELL him the order will be ready by 1:15AM and (as per above) we inform him that we are ready to close and to please pick up the order ASAP. we go about our closing duties. Now the MOD can not close down the POS system till either the order is picked up or we give up and cancel the order.
1:20am rolls around. No customer. wait another 5 minutes. OH WELL order is canceled (yeah I got 2 orders of wings ), the POS is shut down for the night, and we get the hell outta Dodge.
10 minutes later we exit the store. I am giving the MOD a ride home and as we are pulling of the parking lot from the back of the store we spot a car sitting in the front parking lot. IT seems someone was puzzled that the store was closed.
I wonder who?????
sorry we waited. BYE BYE.
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