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I'm working at a call center again...which sucks, because I have to deal with stupid people again, but at least this center is waaay better than the last one I worked at.
I work for a company I'll simply call "red checkmark"
CC:moi
CL: crazy guy
CC: Thank you for calling <red checkmark>, how may I assist you today?
CG: Yeah, I'm calling in about my daughter's phone, she says she's having a problem with watching youtube on it. (Note: technically, we don't troubleshoot 3rd party apps so I could have ended this call right here, but you know, customer first and all...)
CC: Ok, do you have the phone with you.
CG: No, she lives in Washington state, I'm here in Kansas.
(So why isn't SHE calling me?)
CC: Well, I doubt I'll be able to do much without the phone present, but what's going on with youtube?
CG: She told me she watching videos on it with no problem earlier today, but now when she tries to watch videos a black squirrel pops up and she can't get into the videos anymore.
CC:
CC: A black squirrel?
CG: Yeah...let me explain a little bit, my daughter suffers from ADD and she's also manic depressive. She's living with her boyfriend who beats her half to death most of the time.
CC:
CG: All she told me was that some squirrel popped up when tried to get into youtube, I know she's got issues but I also know these phones can do all kinds of weird stuff.
CC: Well, that's true. Tell me--
CG: Hey, do you think her phone got hacked?
CC: Unlikely, phone hacking is not that common.
CG: It can happen! I seen on the news awhile back where some of the British Royal Family got their phones hacked!
(Note: the hacking he's referring to is related to voicemail systems, NOT the phone itself)
CC: I know what you're talking about, but I seriously doubt that's the case here.
CG: Are you sure???
CC: Reasonably certain, yes.
CG: Hmm...well do you think you can get her youtube working again?
CC: Possibly...but not without the phone present. Can I call her directly and go through it with her?
CG: You can try...but her boyfriend may not let her talk to you. She's at (555)111-1234.
CC: Thank you. I'll call her and see what I can do. Thank you for calling <red checkmark>. Have a great day.
So I called the daughter, power cycled the phone, re-synced it our network and she was able to access youtube again, but I never did find out where the squirrel came from.
I work for a company I'll simply call "red checkmark"
CC:moi
CL: crazy guy
CC: Thank you for calling <red checkmark>, how may I assist you today?
CG: Yeah, I'm calling in about my daughter's phone, she says she's having a problem with watching youtube on it. (Note: technically, we don't troubleshoot 3rd party apps so I could have ended this call right here, but you know, customer first and all...)
CC: Ok, do you have the phone with you.
CG: No, she lives in Washington state, I'm here in Kansas.
(So why isn't SHE calling me?)
CC: Well, I doubt I'll be able to do much without the phone present, but what's going on with youtube?
CG: She told me she watching videos on it with no problem earlier today, but now when she tries to watch videos a black squirrel pops up and she can't get into the videos anymore.
CC:
CC: A black squirrel?
CG: Yeah...let me explain a little bit, my daughter suffers from ADD and she's also manic depressive. She's living with her boyfriend who beats her half to death most of the time.
CC:
CG: All she told me was that some squirrel popped up when tried to get into youtube, I know she's got issues but I also know these phones can do all kinds of weird stuff.
CC: Well, that's true. Tell me--
CG: Hey, do you think her phone got hacked?
CC: Unlikely, phone hacking is not that common.
CG: It can happen! I seen on the news awhile back where some of the British Royal Family got their phones hacked!
(Note: the hacking he's referring to is related to voicemail systems, NOT the phone itself)
CC: I know what you're talking about, but I seriously doubt that's the case here.
CG: Are you sure???
CC: Reasonably certain, yes.
CG: Hmm...well do you think you can get her youtube working again?
CC: Possibly...but not without the phone present. Can I call her directly and go through it with her?
CG: You can try...but her boyfriend may not let her talk to you. She's at (555)111-1234.
CC: Thank you. I'll call her and see what I can do. Thank you for calling <red checkmark>. Have a great day.
So I called the daughter, power cycled the phone, re-synced it our network and she was able to access youtube again, but I never did find out where the squirrel came from.
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