I got called up to authorize a return of a defective humidifier today, and it was almost a year old. Our company has a really good warranty on things like that, so it was definitely covered, but it was a replacement warranty only at this point.
If it had been within the first few months, we could have refunded his money, but at almost a year, that's not our policy.
The old guy kept pushing for a refund.
I tried to explain our side, but, of course, he didn't get it.
I had already decided to go ahead and bend the rules a bit, as we do on occasion, because I am definitely going to grt my full credit back for our store on the defective item. (Like I say, we have a really great return system worked out with our vendors. Our company is very big on service. )
I had just finished telling the cashier to refund with my OK on it, but he wasn't listening.
The old guy called me over saying, "Come over here. I have a story to tell you, and I'm going to cry in a minute."
He then proceeded to tell me about the big beautiful home he had built for him and his wife, and how his wife only lived in it for 5 months before she died.
Then he went on and on about how lonely it was.
I honestly don't know why he thought his sad tale would make a difference.
I said, "Believe me, I know. Been there. Done that. Bought the shirt."
I walked away then.
After he left, I said to the cashier, (who just happens to be my SIL), "Was I supposed to be touched by his sad story? Telling me about his big beautiful house? I'm sorry. I live in a tiny little bungalow and my husband died suddenly at 45 while I struggle to keep a roof over my head. What the hell does any of it have to do with getting a refund on a year old defective humidifier?"
If it had been within the first few months, we could have refunded his money, but at almost a year, that's not our policy.
The old guy kept pushing for a refund.
I tried to explain our side, but, of course, he didn't get it.
I had already decided to go ahead and bend the rules a bit, as we do on occasion, because I am definitely going to grt my full credit back for our store on the defective item. (Like I say, we have a really great return system worked out with our vendors. Our company is very big on service. )
I had just finished telling the cashier to refund with my OK on it, but he wasn't listening.
The old guy called me over saying, "Come over here. I have a story to tell you, and I'm going to cry in a minute."
He then proceeded to tell me about the big beautiful home he had built for him and his wife, and how his wife only lived in it for 5 months before she died.
Then he went on and on about how lonely it was.
I honestly don't know why he thought his sad tale would make a difference.
I said, "Believe me, I know. Been there. Done that. Bought the shirt."
I walked away then.
After he left, I said to the cashier, (who just happens to be my SIL), "Was I supposed to be touched by his sad story? Telling me about his big beautiful house? I'm sorry. I live in a tiny little bungalow and my husband died suddenly at 45 while I struggle to keep a roof over my head. What the hell does any of it have to do with getting a refund on a year old defective humidifier?"
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