Walking through the terminal after my flight, a passenger I recognise from the flight stops me.
Passenger: Hey, you were on my flight, listen, I need to borrow your phone to make an urgent call.
Me: Um...I'm sorry, you will need to go to the payphones just over there?
Passenger: NO, I don't want to PAY, I fly your airline all the time for God's sake, the least you can do is let me make a call!
Me: You will need to go to the airline customer services desk the, It's just over there in zone G...
Passenger: Why won't you let me use your phone? This is terrible service
Me: I need to go home now, this is my personal mobile phone, I'm not longer on duty, I suggest you go to the airline desk which as I said is just there....
I walk off after this as not sure what else I can do.
Passenger: Hey, you were on my flight, listen, I need to borrow your phone to make an urgent call.
Me: Um...I'm sorry, you will need to go to the payphones just over there?
Passenger: NO, I don't want to PAY, I fly your airline all the time for God's sake, the least you can do is let me make a call!
Me: You will need to go to the airline customer services desk the, It's just over there in zone G...
Passenger: Why won't you let me use your phone? This is terrible service
Me: I need to go home now, this is my personal mobile phone, I'm not longer on duty, I suggest you go to the airline desk which as I said is just there....
I walk off after this as not sure what else I can do.

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