It's not that he was an SC, it was just... 
Guy comes in because he wants to get his money back. Seems he was awarded a $10,000 "Grant" only he needed to send a $150 processing fee in order to get it.
Except then he was contacted because there was an issue, and they needed him to send them another $250.
And then they needed to clear up a problem with his credit, and it would be another $450. But they were going to increase his "Grant" to $13,000.
Except that didn't work either. It was going to take just another $450. Just this last time. Really. Then the grant money is his.
By this point, guy is finally getting frustrated. He feels like he is being scammed. So, he demands his money back. Forget the Grant. He just wants his money.
They are very sympathetic. Get him to a manager who tells him sure, they can get everything canceled. It'll just take another $250 fee and they'll have everything refunded.
This is when the customer comes in to me. He wants to know if he should send him the $250. By Moneygram. Overseas.
No.
Let me reiterate: NOOOOOOOOOOOOOOO!
It's just... he can't afford the money he's sent them, and he realizes it's a scam, and he just wants his money back.
It took me so very long to convince him that sending them more money was not going to get the money he'd already sent back.
Good and bad news: he withdrew the funds from his account as cash and paid them via these pre-paid giftcards. Good because he never gave them his account number, so does not need to get his account closed for security and set to a new number. (He also never gave them his social security number, thank goodness.) Bad because I have nothing I can even try to run a dispute on. Nothing fraudulent about him taking cash from his own account.
Only advice I could give him was to see if the pre-paid cards have a way to dispute the charges like regular credit cards do. It's his only hope of seeing his money again.
I also told him to stop talking to the scammers... and the various other scammers that had started to call him now that his phone number had been passed around as one to target. Maybe even to change his phone number.
He agreed... after he talked to the one who was supposed to call him back that afternoon to explain to them how he wasn't going to send them any more money and wanted his money back.

Guy comes in because he wants to get his money back. Seems he was awarded a $10,000 "Grant" only he needed to send a $150 processing fee in order to get it.
Except then he was contacted because there was an issue, and they needed him to send them another $250.
And then they needed to clear up a problem with his credit, and it would be another $450. But they were going to increase his "Grant" to $13,000.
Except that didn't work either. It was going to take just another $450. Just this last time. Really. Then the grant money is his.
By this point, guy is finally getting frustrated. He feels like he is being scammed. So, he demands his money back. Forget the Grant. He just wants his money.
They are very sympathetic. Get him to a manager who tells him sure, they can get everything canceled. It'll just take another $250 fee and they'll have everything refunded.
This is when the customer comes in to me. He wants to know if he should send him the $250. By Moneygram. Overseas.
No.
Let me reiterate: NOOOOOOOOOOOOOOO!
It's just... he can't afford the money he's sent them, and he realizes it's a scam, and he just wants his money back.
It took me so very long to convince him that sending them more money was not going to get the money he'd already sent back.
Good and bad news: he withdrew the funds from his account as cash and paid them via these pre-paid giftcards. Good because he never gave them his account number, so does not need to get his account closed for security and set to a new number. (He also never gave them his social security number, thank goodness.) Bad because I have nothing I can even try to run a dispute on. Nothing fraudulent about him taking cash from his own account.
Only advice I could give him was to see if the pre-paid cards have a way to dispute the charges like regular credit cards do. It's his only hope of seeing his money again.
I also told him to stop talking to the scammers... and the various other scammers that had started to call him now that his phone number had been passed around as one to target. Maybe even to change his phone number.
He agreed... after he talked to the one who was supposed to call him back that afternoon to explain to them how he wasn't going to send them any more money and wanted his money back.

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