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So I tell ya, I used to think that Awful-mart had the worst customers ever, boy was I wrong. Ever since I started working at a particular store with the word 'Dollar' in it's name, I've discovered differently.
Yesterday we had a vendor resetting the cosmetics planogram. Everything is going fine they're doing their job and not bothering anyone. That is until cranky old bat comes in.
Cranky old bat (COB) - Do you work here?
Vendor (V) - no I'm just a vendor but we're resetting the cosmetics displays did you need something?
COB - WHERE are the fake eyelashes? They were here two days ago and now they're gone! I KNOW a fairy didn't come along and make them disappear!
V - I'm sorry ma'am but like I said, we're resetting the cosmetics displays. I'm sure they're in one of these 20 totes of merchandise that we have here.
COB - WHY aren't these totes labeled? You should have labelled these totes so that you can find something IMMEDIATELY
V - Again I'm sorry but as I said, we're just resetting the display and we only have one day to do it. If you'd like I can try and find them for you.
Here's where I make the mistake of walking to that section of the store and the Vendor shoos the customer towards me telling COB that maybe I can help her.
COB - THOSE people claim they don't work here, do YOU work here?
Me - (looks right down at my name tag and apron that clearly has the store name on it) uhhh, I sure hope so!
COB - I'm looking for fake eyelashes! They were on the shelf just two days ago and now they're not, did a fairy just come and make them fly away?
Me - I apologize ma'am but the vendor is currently resetting that display, I'm sure they're in one of the totes that they have.
COB - NO they're NOT! They said those totes have cosmetics in it! Fake eyelashes are NOT cosmetics!
Me - But it's part of the cosmetics display that they are working on, so they are definitely in one of those totes
COB - WHICH one is it in?
Me - I don't know ma'am, we would have to look through them to find it.
COB - If *I* managed this store, I would have made them label EVERY tote so they would know EXACTLY where to find all items customers need and I NEED THEM NOW! WHAT is your name?
Me - (looks down at my nametag again) my name is Alan
COB - WELL ALAN, I'm calling your corporate headquarters to complain because obviously you don't know how to manage a store. (storms out)
I tell ya, if she would have just been patient and a little nicer, myself and the vendor would have easily found the fake eyelashes she was so desperate for.
Yesterday we had a vendor resetting the cosmetics planogram. Everything is going fine they're doing their job and not bothering anyone. That is until cranky old bat comes in.
Cranky old bat (COB) - Do you work here?
Vendor (V) - no I'm just a vendor but we're resetting the cosmetics displays did you need something?
COB - WHERE are the fake eyelashes? They were here two days ago and now they're gone! I KNOW a fairy didn't come along and make them disappear!
V - I'm sorry ma'am but like I said, we're resetting the cosmetics displays. I'm sure they're in one of these 20 totes of merchandise that we have here.
COB - WHY aren't these totes labeled? You should have labelled these totes so that you can find something IMMEDIATELY
V - Again I'm sorry but as I said, we're just resetting the display and we only have one day to do it. If you'd like I can try and find them for you.
Here's where I make the mistake of walking to that section of the store and the Vendor shoos the customer towards me telling COB that maybe I can help her.
COB - THOSE people claim they don't work here, do YOU work here?
Me - (looks right down at my name tag and apron that clearly has the store name on it) uhhh, I sure hope so!
COB - I'm looking for fake eyelashes! They were on the shelf just two days ago and now they're not, did a fairy just come and make them fly away?
Me - I apologize ma'am but the vendor is currently resetting that display, I'm sure they're in one of the totes that they have.
COB - NO they're NOT! They said those totes have cosmetics in it! Fake eyelashes are NOT cosmetics!
Me - But it's part of the cosmetics display that they are working on, so they are definitely in one of those totes
COB - WHICH one is it in?
Me - I don't know ma'am, we would have to look through them to find it.
COB - If *I* managed this store, I would have made them label EVERY tote so they would know EXACTLY where to find all items customers need and I NEED THEM NOW! WHAT is your name?
Me - (looks down at my nametag again) my name is Alan
COB - WELL ALAN, I'm calling your corporate headquarters to complain because obviously you don't know how to manage a store. (storms out)
I tell ya, if she would have just been patient and a little nicer, myself and the vendor would have easily found the fake eyelashes she was so desperate for.
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