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If your business is reliant on ONE cell phone...

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  • If your business is reliant on ONE cell phone...

    ...you shouldn't be in business.

    Had a guy call me yesterday fuming because he hadn't been able to get his emails for *gasp* TWO HOURS!

    You see he'd spoken to a previous rep and was convinced that person had somehow disabled something on his phone that borked up his email.

    So in the process of fixing the problem, I get to listen to this guy rant on and on about how we screwed everything up and cost him tons of money. He kept repeating "this phone is my entire business!"

    Seriously dude, if you knew ANYTHING about running a business you would know one of the FIRST things you'll need is two phone lines, you know in case there happens to a be a problem with one of them.

    Also, having you entire business (metaphorically speaking at least) ON YOUR PHONE is extremely dangerous. Phones are fallible. Wise man say "Back your stuff up or pay dear price for fail."

    He was angry and hostile throughout the whole call, I don't think I'd EVER want to do business with him.

    Oh and of course he not only wanted the rep who messed up fired, he wanted that rep's supervisor fired as well.

    Yeah sure buddy, we'll get right on that.

    The only thing he did that surprised me was NOT ask for any credit for his inconvenience. So I guess that means he was about a 98% douche instead of a total douche.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    Please hold while I transfer you to business sales.
    Supporting the idiots charged with protecting your personal information.

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    • #3
      Quoth CrazedClerkthe2nd View Post
      Seriously dude, if you knew ANYTHING about running a business you would know one of the FIRST things you'll need is two phone lines, you know in case there happens to a be a problem with one of them.

      Also, having you entire business (metaphorically speaking at least) ON YOUR PHONE is extremely dangerous. Phones are fallible. Wise man say "Back your stuff up or pay dear price for fail."
      There are 2 kinds of people: those who have lost data in a computer failure, and those who haven't - YET. If you're running your business on a computer, the FIRST piece of software you should install is a backup program. Of businesses that have lost non-backed-up data, I believe the "out of business" rate in the first year after the loss is over 95 percent. Smartphones are even worse, since there are more ways to lose or damage them than for a desktop system.
      Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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      • #4
        I got this all the time when I worked at the Borg-Sphere Cell phone center. Literally, two to three times a week.

        I came up with two possibilities.

        A. Complete moron
        B. Illegal activities possible drug dealing

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        • #5
          I get that ALL the time...

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          • #6
            Something a lot of people don't seem to get is - the more functions something has, the more things can go wrong with it.
            When you start at zero, everything's progress.

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            • #7
              Quoth wolfie View Post
              There are 2 kinds of people: those who have lost data in a computer failure, and those who haven't - YET. If you're running your business on a computer, the FIRST piece of software you should install is a backup program. Of businesses that have lost non-backed-up data, I believe the "out of business" rate in the first year after the loss is over 95 percent. Smartphones are even worse, since there are more ways to lose or damage them than for a desktop system.
              Or the very rare third type: Those of us who have watched somebody else lose a massive amount of data and learned from the experience ourselves. When I was arond 19 years old, a buddy of mine lost about 4 months worth of work on his Ph.D dissertation because he failed to back it up regularly. He did have a back up from about 4 months prior, so he didn't lose the whole thing, but he did lose a giant chunk. I've been pretty uptight about making sure I have two or three backups of anything important ever since watching my friend try to recover from that.
              At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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              • #8
                Quoth mathnerd View Post
                When I was arond 19 years old, a buddy of mine lost about 4 months worth of work on his Ph.D dissertation because he failed to back it up regularly. He did have a back up from about 4 months prior, so he didn't lose the whole thing, but he did lose a giant chunk.
                Down and dirty free backup for individual files that I used to make sure hubby didn't lose his dissertation:

                Get two email accounts (I used Yahoo and GMail).
                Append file name with the day's date (e.g. FileName-4-10-14.doc)
                Email the document from one to the other.
                Leave email in a folder on the server.
                Do this every day. Your storage limit should be more than enough to handle the load.

                This way your computer can crash, one account or the other can crash or be hacked or whatever, and you still have backups. He had backups of EVERYTHING so when his committee fussed about something he could prove at what stage things changed.
                Sorry, my cow died so I don't need your bull

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                • #9
                  My business is reliant on one cellphone (for phone calls, that is), but then again I am self-employed and have no employees to worry about (plus I can't be buggered paying approx $80 a month for a land line when I can have a cellphone for $20 a month (plus business is too quiet lately to be able to absorb the cost of a full business landline on top of everything else)

                  I do have internet access/email though plus pages set up through facebook and other social media
                  Last edited by Kagato; 04-11-2014, 08:38 AM.
                  Violets are blue,
                  Roses are red,
                  I bequeath to thee...
                  A boot to the head >_>

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                  • #10
                    One of the very first apps, if not THE first app, I ever bought when jumping on the Android bandwagon was a root backup app. Every single Android device in the house not only backs up locally but also to google's cloud. Every single night. And for the only machine that I care to retain information from (my dev machine) backs up to a HDD in the machine and then syncs to a docked 2TB drive that stays on my desk. All my code is stored in a cloud based system when committed, so even if I lost the machine and the backups I could just as easily start fresh on a new machine.
                    But the paint on me is beginning to dry
                    And it's not what I wanted to be
                    The weight on me
                    Is Hanging on to a weary angel - Sister Hazel

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                    • #11
                      Quoth mathnerd View Post
                      Or the very rare third type: Those of us who have watched somebody else lose a massive amount of data and learned from the experience ourselves.
                      That would put you in the second category. You haven't lost data off your computer yet, but if you do, you have a second copy to restore from, so the loss wouldn't be permanent.
                      Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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                      • #12
                        Quoth wolfie View Post
                        That would put you in the second category. You haven't lost data off your computer yet, but if you do, you have a second copy to restore from, so the loss wouldn't be permanent.
                        I have 3 backups for my important stuff:
                        '
                        1) my Yahoo mail account

                        2) CD backup

                        3) flash drive

                        No need for me to panic over the important stuff (taxes, mom's guardianship papers for my brother, my fanfic stuff, pics from my phone.)

                        I make sure I've got backups for the backups - been that way since the 80's when I had my first computer. I also have a cloud account to back up my phone with as well, so I'm in good shape pretty much.
                        Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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                        • #13
                          Quoth EvilEmpryss View Post
                          Down and dirty free backup...
                          This and Oph's post make a good point: if it ain't off site, it ain't backed up. Learn it, live it, love it. (Well, maybe not love per se, but far fewer regrets. )

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                          • #14
                            Quoth Ophbalance View Post
                            One of the very first apps, if not THE first app, I ever bought when jumping on the Android bandwagon was a root backup app. Every single Android device in the house not only backs up locally but also to google's cloud. Every single night.
                            Questions:

                            1. Does this save date from apps that hold data, such as virtual checkbooks, notebooks, etc? And if something happens to the device storing such data apps, is said data retrievable and or downloadable to a new device?

                            2. If the answers to the first question are yes, can you tell me more about this app, please?

                            "The Customer Is Always Right...But The Bartender Decides Who Is
                            Still A Customer."

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                            • #15
                              Since I've been working on computers since the dark ages, I back up regularly, and I don't even have a business. I've done things like Evil Empryss, emailing docs back and forth between accounts and leaving them there. I also have a Seagate 1TB backing up my computer regularly, my phone contacts and texts back up to the cloud, and I back up everything else onto the computer.
                              Labor boards have info on local laws for free
                              HR believes the first person in the door
                              Learn how to go over whackamole bosses' heads safely
                              Document everything
                              CS proves Dunning-Kruger effect

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