...you shouldn't be in business.
Had a guy call me yesterday fuming because he hadn't been able to get his emails for *gasp* TWO HOURS!
You see he'd spoken to a previous rep and was convinced that person had somehow disabled something on his phone that borked up his email.
So in the process of fixing the problem, I get to listen to this guy rant on and on about how we screwed everything up and cost him tons of money. He kept repeating "this phone is my entire business!"
Seriously dude, if you knew ANYTHING about running a business you would know one of the FIRST things you'll need is two phone lines, you know in case there happens to a be a problem with one of them.
Also, having you entire business (metaphorically speaking at least) ON YOUR PHONE is extremely dangerous. Phones are fallible. Wise man say "Back your stuff up or pay dear price for fail."
He was angry and hostile throughout the whole call, I don't think I'd EVER want to do business with him.
Oh and of course he not only wanted the rep who messed up fired, he wanted that rep's supervisor fired as well.
Yeah sure buddy, we'll get right on that.
The only thing he did that surprised me was NOT ask for any credit for his inconvenience. So I guess that means he was about a 98% douche instead of a total douche.
Had a guy call me yesterday fuming because he hadn't been able to get his emails for *gasp* TWO HOURS!

You see he'd spoken to a previous rep and was convinced that person had somehow disabled something on his phone that borked up his email.
So in the process of fixing the problem, I get to listen to this guy rant on and on about how we screwed everything up and cost him tons of money. He kept repeating "this phone is my entire business!"
Seriously dude, if you knew ANYTHING about running a business you would know one of the FIRST things you'll need is two phone lines, you know in case there happens to a be a problem with one of them.
Also, having you entire business (metaphorically speaking at least) ON YOUR PHONE is extremely dangerous. Phones are fallible. Wise man say "Back your stuff up or pay dear price for fail."
He was angry and hostile throughout the whole call, I don't think I'd EVER want to do business with him.
Oh and of course he not only wanted the rep who messed up fired, he wanted that rep's supervisor fired as well.
Yeah sure buddy, we'll get right on that.
The only thing he did that surprised me was NOT ask for any credit for his inconvenience. So I guess that means he was about a 98% douche instead of a total douche.
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