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Assault and Battery.
Hey there. I've been wandering this site for a while and I must say I feel a million times better knowing that I'm not alone out there. I've been in customer service for about five years now and I despise it most days. Anyways, I thought I'd share a story for ya'll.
So, a bit of background. I currently am working as a cashier/stocker/closing shift manager in a dollar (but not dollar) store in a coffee stain on the map type of town where everybody knows everything. It might help to know that this town is located in the deep South of the USA and is infamously known in the county as a major drug town. Yeah. Tweakers and rednecks. Perfect combination of customers. I've worked here for about a year now and I'll share my favorite (and first for this store) SC customer story.
I had been working for only a week at this new job when I encountered my first SC. He seemed perfectly normal (don't most do?) and walked into the store with his wife and two young daughters. They walked to the back of the store and I continued assisting customers at my register.
About ten minutes later, he comes back towards the front and he looks PISSED. (NOTE: In front of my register is a display full of batteries..... Not the two and four packs of batteries, but the six, eight, and ten packs of batteries.) His wife is behind whispering and shushing him, telling him to not cause trouble. UH-OH. He's turning red, not saying anything.
While watching them, I wasn't paying attention and a young woman came to my counter. She clears her throat, I apologize, and try to continue a normal transaction. The SC then storms up to my register and DEMANDS that I have the young woman arrested because she's a thief, she is robbing us BLIND , HOW DARE WE ALLOW HER TO SHOP HERE.
Obviously, explaining that I can't do anything to her without proof pisses him off. The young woman, embarrassed, tries leaving the store with her PAID purchases when SC grabs her and pulls her hair. I immediately paged for a manager. The SC knocks the woman on the floor (management is dialing the local town sheriff), while the customer punches the poor woman in the face, and proceeds to take ALL the batteries off the display and throw ALL of the batteries at ME. I now have a scar down my forearm where the plastic cut me deeply. The other minor abrasions and bruises healed quickly.
Yes. He was arrested. He was banned from the store. Yes. I'm crazy, I still work there..... And he wasn't mad at her for 'shoplifting', she was his sister-in-law who owed him money for... You guessed it.... Drugs.
So, a bit of background. I currently am working as a cashier/stocker/closing shift manager in a dollar (but not dollar) store in a coffee stain on the map type of town where everybody knows everything. It might help to know that this town is located in the deep South of the USA and is infamously known in the county as a major drug town. Yeah. Tweakers and rednecks. Perfect combination of customers. I've worked here for about a year now and I'll share my favorite (and first for this store) SC customer story.
I had been working for only a week at this new job when I encountered my first SC. He seemed perfectly normal (don't most do?) and walked into the store with his wife and two young daughters. They walked to the back of the store and I continued assisting customers at my register.
About ten minutes later, he comes back towards the front and he looks PISSED. (NOTE: In front of my register is a display full of batteries..... Not the two and four packs of batteries, but the six, eight, and ten packs of batteries.) His wife is behind whispering and shushing him, telling him to not cause trouble. UH-OH. He's turning red, not saying anything.
While watching them, I wasn't paying attention and a young woman came to my counter. She clears her throat, I apologize, and try to continue a normal transaction. The SC then storms up to my register and DEMANDS that I have the young woman arrested because she's a thief, she is robbing us BLIND , HOW DARE WE ALLOW HER TO SHOP HERE.
Obviously, explaining that I can't do anything to her without proof pisses him off. The young woman, embarrassed, tries leaving the store with her PAID purchases when SC grabs her and pulls her hair. I immediately paged for a manager. The SC knocks the woman on the floor (management is dialing the local town sheriff), while the customer punches the poor woman in the face, and proceeds to take ALL the batteries off the display and throw ALL of the batteries at ME. I now have a scar down my forearm where the plastic cut me deeply. The other minor abrasions and bruises healed quickly.
Yes. He was arrested. He was banned from the store. Yes. I'm crazy, I still work there..... And he wasn't mad at her for 'shoplifting', she was his sister-in-law who owed him money for... You guessed it.... Drugs.
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