We have a thing called "budget billing" in which our customers get the privilage of paying one set amount through the entire year. This is a free service, and it's pretty damn nice of us. However, it seems to bring out the worst (and stupidist) in people.
ME = ME
SBW = Sucky Budget Woman
SBW: Why did my budget amount go up?
ME: We reviewed it, and they decided it needed to go up to stay on track.
SBW: Now listen, I know that's too high and I don't want to get ahead (?!)
ME: Well, we have an entire department that checks on these and calculates them, and they've decided this is the amount.
SBW: Well who do I talk to that can lower it?
ME: No one, they only lower it if it's too high.
SBW: I really need to talk to a professional here, please patch me through to one.
ME: I'm sorry but it was the "PROFESSIONALS" that changed this amount, and no one is going to change it.
SBW: BUT I HAD A CREDIT! YOU GUYS OWE MEEEEE!
ME: Actually...I don't see a credit on here.
SBW: Uh-huh! there's a credit of 300 + dollars on this last bill.
ME: Actually...that's a debit.
SBW: Right. Same thing.
ME:...
SBW:...
ME: No.
SBW: Yeeeeees.
ME: A debit means you owe us 300 + dollars.
SBW: ...
ME: So, that's probably why it's higher.
SBW: Well, I'll just be needing a supervisor.
ME: No one is going to change this amount for you ma'am, there's two options: pay it or be taken off of the plan.
SBW: I still wish to speak with a supervisor.
ME: Okay, but they'll tell you the same thing.
SBW, in a coy, sultry voice: Well we'll see about that...
I had to slam on the hold button at that moment to avoid laughing in her face. It was incredibly hard not to say something to the effect of "Good luck seducing my 50 year old feminazi supervisor..." but I just laughed it off instead and transferred her. I checked the account later, and it seems as if her feminine wiles failed her, her amount didn't decrease at all, such is life.
ME = ME
SBW = Sucky Budget Woman
SBW: Why did my budget amount go up?
ME: We reviewed it, and they decided it needed to go up to stay on track.
SBW: Now listen, I know that's too high and I don't want to get ahead (?!)
ME: Well, we have an entire department that checks on these and calculates them, and they've decided this is the amount.
SBW: Well who do I talk to that can lower it?
ME: No one, they only lower it if it's too high.
SBW: I really need to talk to a professional here, please patch me through to one.
ME: I'm sorry but it was the "PROFESSIONALS" that changed this amount, and no one is going to change it.
SBW: BUT I HAD A CREDIT! YOU GUYS OWE MEEEEE!
ME: Actually...I don't see a credit on here.
SBW: Uh-huh! there's a credit of 300 + dollars on this last bill.
ME: Actually...that's a debit.
SBW: Right. Same thing.
ME:...
SBW:...
ME: No.
SBW: Yeeeeees.
ME: A debit means you owe us 300 + dollars.
SBW: ...
ME: So, that's probably why it's higher.
SBW: Well, I'll just be needing a supervisor.
ME: No one is going to change this amount for you ma'am, there's two options: pay it or be taken off of the plan.
SBW: I still wish to speak with a supervisor.
ME: Okay, but they'll tell you the same thing.
SBW, in a coy, sultry voice: Well we'll see about that...
I had to slam on the hold button at that moment to avoid laughing in her face. It was incredibly hard not to say something to the effect of "Good luck seducing my 50 year old feminazi supervisor..." but I just laughed it off instead and transferred her. I checked the account later, and it seems as if her feminine wiles failed her, her amount didn't decrease at all, such is life.
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