One was from Saturday morning. Apparently we need to teach our cashiers not to share what's "inappropriate". Someone complained she didn't want to hear about the cashier's personal life. Now, I know the morning people, and I know they don't share akward stuff. One will sometimes chat about her grandkids, but honestly, what's offensive about grandkids?? And we're told to be personable with customers. The complaint actually said, "I don't want to hear about the cashier's personal life." Because you only care about yourself? And yet, if she hadn't been friendly enough, some sucktomer would've been angry at that. We can't win either way, but if we shut up and say nothing at all, the complaint is that we're "detached"--actual word used about someone the week before.
Another complaint was about a morning person using "syrupy, canned phrases" like "Did you find what you were looking for?" or "Have a good day". I can think of one cw in particular who does this and I can kind of see what the customer is talking about. But to make a point of complaining? And what else are we supposed to say? "Hope your day doesn't suck"? "Did you find whatever crap you were looking for?"? In fact, we were once told not to ask if the customer found everything because it makes customers angry. Well, I guess it does because a few years ago I got yelled at for it. Are we supposed to just grunt at them? Man, the stupid stuff people will complain about.
I have a good mind to tear the survey results into tiny, tiny pieces.
Another complaint was about a morning person using "syrupy, canned phrases" like "Did you find what you were looking for?" or "Have a good day". I can think of one cw in particular who does this and I can kind of see what the customer is talking about. But to make a point of complaining? And what else are we supposed to say? "Hope your day doesn't suck"? "Did you find whatever crap you were looking for?"? In fact, we were once told not to ask if the customer found everything because it makes customers angry. Well, I guess it does because a few years ago I got yelled at for it. Are we supposed to just grunt at them? Man, the stupid stuff people will complain about.
I have a good mind to tear the survey results into tiny, tiny pieces.
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