We didn't get a delivery on Thursday because of the holiday; I didn't work the overnight and all the night crew did was do backstock. Yesterday I was doing tags (in uniform because the store was open).
An old lady accosts me near the oatmeal section. "I want the Quaker maple sugar oatmeal but I don't see any on the shelf! Is there some in back?" We had the high-fiber and low-sugar varieties, but were out of the regular.
Me: "We're out of the regular for today. We have none in the back. We should get some more in for tomorrow."
OL: "What do you mean tomorrow? I'm here NOW! I have my PCA with me now and I want to get it now! I can't come back tomorrow!"
...wait, did you say you had a PCA with you? That's the magic word to teleport anything from the DC. Just give me your payment info and get out of the aisle as I have no idea where the pallet's gonna land. And I hope you don't mind if I add a few cases of chocolate, maple syrup and frozen pancakes to that order.
It's clear that OL isn't going to let up until I actually do go check, so I do so. After a wait, B tells me what I suspected (no delivery, none in the back), I go to return to OL but am stopped by FEM who both has a message from Pricing Guy and wants to know how long I'm planning to stay and how far along the tags are (so she can yoink me to the front if needed).
After answering her, I turn to go back...guess who's been lurking on the other side of the register's CLOSED chain? Yup, OL. She followed me. Her poor PCA is trying to stay out of it.
OL: "Well? Did you check?"
Me: "I did, and--"
OL: "No you didn't! You were talking to another customer! You should be focused on the customer and not chatting with anyone else until I am satisfied!" [yes, she actually said that]
Me: "All the oatmeal we have is on the shelf, we should have more tomorrow."
OL: "That's not what I wanted to hear! I wanted you to help me, this is ridiculous. I am the customer and you need to help me!"
At this point the PCA is trying to distract her/drag her away and I walk away before I say or do something that would get me in trouble.
On Thursday evening I saw a taxi at the front door of the store, I can't help but wonder if that was OL. Everyone else on the planet seems to be aware that if it's a holiday where the store is closed we won't get a delivery.
An old lady accosts me near the oatmeal section. "I want the Quaker maple sugar oatmeal but I don't see any on the shelf! Is there some in back?" We had the high-fiber and low-sugar varieties, but were out of the regular.
Me: "We're out of the regular for today. We have none in the back. We should get some more in for tomorrow."
OL: "What do you mean tomorrow? I'm here NOW! I have my PCA with me now and I want to get it now! I can't come back tomorrow!"
...wait, did you say you had a PCA with you? That's the magic word to teleport anything from the DC. Just give me your payment info and get out of the aisle as I have no idea where the pallet's gonna land. And I hope you don't mind if I add a few cases of chocolate, maple syrup and frozen pancakes to that order.
It's clear that OL isn't going to let up until I actually do go check, so I do so. After a wait, B tells me what I suspected (no delivery, none in the back), I go to return to OL but am stopped by FEM who both has a message from Pricing Guy and wants to know how long I'm planning to stay and how far along the tags are (so she can yoink me to the front if needed).
After answering her, I turn to go back...guess who's been lurking on the other side of the register's CLOSED chain? Yup, OL. She followed me. Her poor PCA is trying to stay out of it.
OL: "Well? Did you check?"
Me: "I did, and--"
OL: "No you didn't! You were talking to another customer! You should be focused on the customer and not chatting with anyone else until I am satisfied!" [yes, she actually said that]
Me: "All the oatmeal we have is on the shelf, we should have more tomorrow."
OL: "That's not what I wanted to hear! I wanted you to help me, this is ridiculous. I am the customer and you need to help me!"
At this point the PCA is trying to distract her/drag her away and I walk away before I say or do something that would get me in trouble.
On Thursday evening I saw a taxi at the front door of the store, I can't help but wonder if that was OL. Everyone else on the planet seems to be aware that if it's a holiday where the store is closed we won't get a delivery.
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