The above is a verbatim quote from a call I had this morning. I had spoken to this woman on Monday when she called looking for information. I was covering someone else's lunch at the time and was away from my own desk and files (plus I was babysitting 5 other lines, all of which rang at various points during my conversation with her). I apologised for the gaps in what I was able to tell her at that time, and offered to call her back in 15 minutes when I would have access to the information. She DECLINED to give me her number - I asked twice - and stated she would call back. I told her our office hours and my regular department, and thought no more about it.
Well, this morning I had a snarky voicemail from her. She said she'd been trying to reach me "all week" and was annoyed I hadn't called her. She was also annoyed that she did not know my last name to use the staff directory on the phone menu. The kicker (well, the second one, after the whole "no, I won't give you my number but I expect you to call anyway" part) is that in order to *reach* the staff directory, you have to listen to the instructions that say press 2 to reach my department (which I had told her twice).
I made a lot of faces at my phone today. But I booked the sale.
Well, this morning I had a snarky voicemail from her. She said she'd been trying to reach me "all week" and was annoyed I hadn't called her. She was also annoyed that she did not know my last name to use the staff directory on the phone menu. The kicker (well, the second one, after the whole "no, I won't give you my number but I expect you to call anyway" part) is that in order to *reach* the staff directory, you have to listen to the instructions that say press 2 to reach my department (which I had told her twice).
I made a lot of faces at my phone today. But I booked the sale.
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