I'm covering (for what is hopefully the last time before switching territories) at my most hated account that I've dubbed "Phone Hell."
I just got off the phone (at a time when I'm supposed to be OFF the phone queue) with a woman who wanted to be transferred to the cafeteria.
While this isn't an unreasonable request, the problem is, this is a multi-tenant office building with at least 5 companies. The cafeteria is run by yet another company and is wholey separate from THIS company. I can't transfer calls to them because they aren't connected to our phone system.
No, I don't have a phone number for them.
Why not? Because it's a completely different company! I only have numbers for THIS company. Why the hell should I maintain a listing for other businesses here that have nothing to do with us? I'm not directory assistance!
Then she asked for a contact name for them, because she really just needs to mail a letter to them. Once again, this is a totally different company!!! I DON'T HAVE information for anything at OTHER COMPANIES!!!!! You might as well have asked me to connect you someone who works for Wayne Enterprises, for all the good it'd do you.
"Well then what would you suggest???"
How about just putting the address and writing "ATTN: CAFETERIA?"
"But how will i KNOW it'll get there without a name?????"
Sorry can't help you with that.
"You know what? Never mind!" *click*
Aaaaand one more crazy person out of my life forever (hopefully).
I just got off the phone (at a time when I'm supposed to be OFF the phone queue) with a woman who wanted to be transferred to the cafeteria.
While this isn't an unreasonable request, the problem is, this is a multi-tenant office building with at least 5 companies. The cafeteria is run by yet another company and is wholey separate from THIS company. I can't transfer calls to them because they aren't connected to our phone system.
No, I don't have a phone number for them.
Why not? Because it's a completely different company! I only have numbers for THIS company. Why the hell should I maintain a listing for other businesses here that have nothing to do with us? I'm not directory assistance!
Then she asked for a contact name for them, because she really just needs to mail a letter to them. Once again, this is a totally different company!!! I DON'T HAVE information for anything at OTHER COMPANIES!!!!! You might as well have asked me to connect you someone who works for Wayne Enterprises, for all the good it'd do you.
"Well then what would you suggest???"
How about just putting the address and writing "ATTN: CAFETERIA?"
"But how will i KNOW it'll get there without a name?????"
Sorry can't help you with that.
"You know what? Never mind!" *click*
Aaaaand one more crazy person out of my life forever (hopefully).
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