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I'm taking my Merry Christmas back!

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  • #1

    I'm taking my Merry Christmas back!

    My friend works in the call centre for a major Australian full service airline. She worked Xmas day, which is the only day the staff get to give free upgrades. Each person had eight upgrades they could issue.

    Xmas morning was, as usual, very quiet. People tend to start calling after lunch when they've had a fight with the family and want to come home Right Now!

    Friend got a total of eight calls that morning, managed to make seven callers happy little fliers (even lots of tearful gratitude) because they were pleasant on the phone.

    Caller eight though... She started off pleasantly enough, Xmas greeting and all. Wanted to change her cheap flight to an earlier one which was a more expensive flight. Friend mentioned there was an extra cost, but before she could go any further the Sucky Caller went off at her. She tried to explain why, SC went off again. The final comment was "and I'm taking back my Merry Christmas too!"

    Friend said if SC had held off for half a minute she would have made the change and given her the last upgrade for free... As it was, she got nothing.
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  • #2
    Route her flight through Newcastle, NSW or Tyne.
    I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
    Procrastination: Forward planning to insure there is something to do tomorrow.
    Derails threads faster than a pocket nuke.

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    • #3
      Quoth dalesys View Post
      Route her flight through Newcastle, NSW or Tyne.
      Hey, leave us new south Welshmen alone!

      Seriously though, sydney is the main airport for all flights for this particular airline. I saw a map of the services they do both domestic and international and it's a giant bloom spreading our rom sydney so routing her would do nothing.

      Now a stopover in mount isa on the other hand...
      The best professors are mad scientists! -Zoom

      Now queen of USSR-Land...

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      • #4
        You'll get NOTHING and LIKE it.
        - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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        • #5
          Someday, people will figure it out. Be nice to the person trying to help you and most of the time they will be nice back. Be an ass and you get nothing except what they have to do. (there are the rare exceptions, but most people are nice and want to be nice and helpful)

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          • #6
            Quoth Slave to the Phone View Post
            Someday, people will figure it out. Be nice to the person trying to help you and most of the time they will be nice back. Be an ass and you get nothing except what they have to do. (there are the rare exceptions, but most people are nice and want to be nice and helpful)
            Really - what is it that makes some people think they'll get what they want by being mean about it? All you do is make people NOT want to help you. (Yes, I know what site I'm on.)
            I will not be pushed, stamped, filed, indexed, briefed, debriefed, or numbered. My life is my own. --#6

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            • #7
              And these people expect your feelings to get hurt when they say "I'm taking my Merry Christmas back"???

              I'd be laughing my ass off in the break room afterwards!

              Yes, TAKE your Merry Christmas back! Write it down, post it on your Facebook page, whatever! Because "frankly, my dear, I don't give a damn."

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              • #8
                Quoth dalesys View Post
                Route her flight through Newcastle, NSW or Tyne.
                Katherine, then Broome, then (just for the hell of it) King Island.


                (for non-Aussies, this is like routing someone from the East Coast of the US to a small town in .. oh, call it Nevada, then another in Montana, then down to one of the Florida Keys that's only ever accessed by small plane, no more than once a day.)
                Seshat's self-help guide:
                1. Would you rather be right, or get the result you want?
                2. If you're consistently getting results you don't want, change what you do.
                3. Deal with the situation you have now, however it occurred.
                4. Accept the consequences of your decisions.

                "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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                • #9
                  I was thinking we could just stuff a large lump (of the local specialty) into her CBF...
                  Last edited by dalesys; 12-29-2014, 03:20 AM. Reason: a-lucidation
                  I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                  Procrastination: Forward planning to insure there is something to do tomorrow.
                  Derails threads faster than a pocket nuke.

                  Comment

                  • #10
                    Quoth dalesys View Post
                    I was thinking we could just stuff a large lump (of the local specialty) into her CBF...
                    why would you do that to a poor cane toad?
                    Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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                    • #11
                      Quoth BlaqueKatt View Post
                      why would you do that to a poor cane toad?
                      According to a video (Cane Toads) I have, not everyone is fond of cane toads.
                      "I don't have to be petty. The Universe does that for me."

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                      • #12
                        Quoth Seshat View Post
                        Katherine, then Broome, then (just for the hell of it) King Island.


                        (for non-Aussies, this is like routing someone from the East Coast of the US to a small town in .. oh, call it Nevada, then another in Montana, then down to one of the Florida Keys that's only ever accessed by small plane, no more than once a day.)
                        Any chance of routing them via the Aussie equivalent of Campbell River? For people not familiar with British Columbia, it's a fairly busy airport for small planes on Vancouver Island. The catch is that the main runway is NEVER free from standing water - and if by some miracle they were able to get rid of the water, they'd have to close the airport. Yep, it's an airport for use by float planes.
                        Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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