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  • More Retails Security Tales

    Stolen Car
    Im working as usual and hanging out by the main entrance when a couple come in in a panic shouting "our car has been stolen from your car park, i hope you have cameras!!!!"
    I try calming them down saying im sure this isnt the case , have you looked around the car park for it. They just kept saying we know where we parked it, someones stolen it. I take them over to customer services as they were demanding a manager. The manager comes over and trys once again to calm them down and assure them its not likely to have been stolen.
    We then get a description of the car and the reg plate and say to start why dont we go check it isnt out there. We go out and they point towards a corner of the car park saying we parked over there. Me and the manager take alternative rows and search, nothing.
    The couple once again start with the see we told you it has been stolen, call the police. We tell them we will do after we check the other 2/3rds of the car park. We go to the complete opposite corner and start in from there. Lo and behold there is the "stolen" car parked in the corner furthest away from where they swore they parked.
    We told them where we found it, as they stood by the store entrance whilst we "wasted our time" looking in other places for the car which they knew to the inch where it was parked.....Off they rushed without a thank you, and im assuming they got in their non stolen car and went home

    Christmas Tree Guy
    We didnt sell tree's in our store but they rented the area which is our pick up point out to a local farmer type to sell his trees. He used to come most mornings and cone off the pick up point to make sure it was clear when he got back with his trailer load of trees (which he wasent allowed to park up locally overnight so had to stay on his farm around 25 mins away) First say he puts out his cones and goes off to get the trees. Not 10 minutes later after I had followed a suspected shoplifter round the store (they did a lap of store and left, i stayed about 20 feet behind them the whole way. They walked to back end of store where some high value items are. Looked at me then did a long lap to the exit and went getting nothing and touching nothing. So job well done) When i got back a minibus was parked int he pick up point and the cones were kicked to one side.
    After about 20 mins we paged for the driver, several times over 10 minutes, and of course no one responded.
    Half an hour later a disabled guy goes to it and climbs in, seems he has been in our cafe having breakfast for the last hour ish.....Had a quick word with him about moving the cones, and it being a pick up point not a parking spot but he didnt care and just drove off while i was trying to talk to him....nice fellow...Im just putting the cones back when someone blasts the horn i look up and see someone indicating to get into the pick up point.....was just thinking not another one when i saw there was a trailer and the driver looked familiar.....the minibus had left literally 20 seconds before the tree guy arrived to set up!
    We are the willing, led by the unknowing, doing the impossible, for the ungrateful, we have now done so much, for so long - for so many, with so little, we can now do anything with nothing!!!

  • #2
    Self Service Fails

    Fail 1
    The guy trying to force a £5 note into the coin acceptance slot trying to pay for his order, the note slot was only around 4 inches away.

    Fail 2
    Old couple bring 2 small trolleys full to self service, they start scanning away. I see this from where i stand and head over to keep an eye. They are calling the self serv supervisor every few seconds for one issue or another. In the end he starts doing it all for them. The problem is he has 7 other self serv machines to keep an eye on so he is darting off to ID, resolve issues with bagging etc. Whist he is away one time untagging some booze for another customer the woman waves me over. I go across seeing as im a nice guy and all. Once i get over she demands i call someone else over to do their scanning for them as the one they have keep having to go off and help others. Im a little gob smacked at this as it wasent in a nice way it was said. It was a entitlement whores demand given in as close to a tone of command as she could manage. She even went on to say how it was terrible treatment to a valued customer and blahh blahh. I just told her these were self service and that the customer was supposed to do the scanning etc. She didnt seem pleased but i went back to the point i was stood to keep an overview of the self service area, the kiosk and the main entrance.

    Fail 3
    Its just before Christmas and in the morning, the store was bouncing.
    A couple come to self service and start scanning a load of reduced price meats, there had been a problem with the reduction printer and alot of the bar codes didnt work due to poor printing. The supervisor was understandably busy with them and i went over to keep an eye on the area as there was alot happening he supervisor couldent keep an eye on as he was engaged with them. After a few minutes the gentleman of the couple gets angry and demands to know why security is watching them as he was an ex policeman and entirely honest (he said this to supervisor) and apparently muttered about my supervising the area for several minutes.
    After they had finished they came over to talk to me, saying it demeaned them having me stand over them and why was i treating them in such a way. They shut up and left after i pointed out that while the supervisor spent around 10 minutes with them during a rush, there was 7 other self service points where he wasent watching and anything could be happening there. I got an "Oh" and off they went
    We are the willing, led by the unknowing, doing the impossible, for the ungrateful, we have now done so much, for so long - for so many, with so little, we can now do anything with nothing!!!

    Comment


    • #3
      he was an ex policeman and entirely honest
      "Well, all right, then! Why didn't you say so before? We'll just leave you alone-- heck, we'll even turn off the cameras and let you take the food home without paying; you'll take care of the bill next time you're here, right?"
      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
      "The difference between an amateur and a master is that the master has failed way more times." - JoCat
      "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
      "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
      "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
      "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
      Acts of Gord – Read it, Learn it, Love it!
      "Our psychic powers only work if the customer has a mind to read." - me

      Comment


      • #4
        Quoth Rebel1012 View Post
        Stolen Car
        My grandma had something like that happen back when she was still working. A lady came into her shop, bought a few things, and left. A few minutes later, she came running back inside screaming, "Call the police! Someone stole my car!"

        So they called the police, who came in and asked them questions, filled out reports, etc. All of a sudden, the lady said, "Oh my god! I just remembered! I drove my husband's car here!"

        Neither the police nor the employees were amused.
        Sometimes life is altered.
        Break from the ropes your hands are tied.
        Uneasy with confrontation.
        Won't turn out right. Can't turn out right

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        • #5
          I had a stolen car brain burp, once.

          It was my first Drill weekend in the Army Reserves. I went to the mall recruiting office, and the recruiter drove me to the Reserve center 50 miles away. A displeased Staff Sargent took me home (why would you drive a pre-basic pvt. 50 miles with no way to get home?).

          On Monday, I was sleeping in. I woke up but my car was gone, I called the police who told me to call the tow yards, none of whom had it so I called the police again. The officer started walking me through my weekend. And I did an Epic Face Palm (tm). My car was at the mall, in the back, by the recruiting office.

          Police office even drove me over to pick it up (he was happy I was in the Army, and not out drinking that weekend). But we found the car.
          I might be crazy, but I'm not Insane.

          What? You don't play with flamethrowers on the weekends? You are strange.

          Comment


          • #6
            Wow, the stolen car thing happened ALL the time at my mall! Nevermind that the entrances were color-coded and you just had to remember to go out the same one. Hardly anyone would ever admit they'd forgotten where they'd parked. We never had an actual stolen vehicle in 5-years, though there was one repo

            Rebel, you know what helped me find their cars? Asking what the first store/display was that they saw when they entered, so I could determine what door they came in.
            "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

            Comment


            • #7
              And that's why I always take a picture of where my car is or of the entrance . My car is a crazy green color (I have one of the new Alien green Kia Souls), but I know how forgetful I am. If I can't see my car from the door, it's picture time!
              "Hi, this is Silver. How may I lose my self respect in order to cater to your over- inflated ego today?" --- Silverrb

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              • #8
                When DH regularly carried a GPS unit (Garmin eTrex), he'd set a "waypoint" where our car was parked, then have the GPS lead us back to that spot when we were ready.
                "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

                "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

                Comment


                • #9
                  I like the photo idea.

                  Before we all carried cameras around, I used to write the car park zone on my arm. 'Green 7' or 'B5' or whatever area-and-row the shopping centre designated. Easy to locate the car that way.
                  Seshat's self-help guide:
                  1. Would you rather be right, or get the result you want?
                  2. If you're consistently getting results you don't want, change what you do.
                  3. Deal with the situation you have now, however it occurred.
                  4. Accept the consequences of your decisions.

                  "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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                  • #10
                    Our reduced barcode printer is screwed up as well...I can read the UPC (and in some cases have memorized the pattern, just need to get down which departments use the dept code and which don't), but that has led to some SCs watching me do so and trying to type it in themselves. If the barcode printer is wonky so are the numbers, so that doesn't always work (or if it does, they need help anyway because they either missed a few digits or entered the entire number and that $1.74 pack of applesauce is suddenly $17.49).
                    "I am quite confident that I do exist."
                    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                    • #11
                      The "Stolen" car we get from time to time. Had a guy claim that his brand new (as in 2014 model) car had been stolen from a street carpark. This particular model has all the modern securitiy features includings transponder keys. Very hard to steal.

                      Naturally this raised all kinds of concerns and I was busy preparing a briefing for an investigator when we got a VERY sheepish call

                      "So it seems I didn't park in (street) but instead in (next street)".....

                      At least he was apologetic
                      How ever do they manage to breathe for themselves without having to call tech support? - Argabarga

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