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Had a guest book a bunch of our "stay and play" packages that include golf for two (guests get a voucher stating this that they take to their golf course). He had four people per room. The extra two people don't get golf covered in that package. You have to pay extra for them. They came in at 11pm (when managers had long since gone home) right at the end of my shift.
SC: "But I was told that the golf would be included for everyone! So I need more vouchers for golf because there are four per room!"
Me: "The package only includes golfing for two."
SC: "But there's four people per room. See? We need golfing for four. You didn't give me enough vouchers!"
Me: "The other two will have to pay extra. It is $XX per person."
SC: "No, it's included! I got the golf package!"
Me: "Yes, that includes golfing for two per room. If you were told otherwise you can discuss it with a manager in the morning, but right now this is all I can do." (The extra golf, for the amount of rooms and time they were staying, was over $600 in value; I wasn't gonna comp that.)
SC: "But we have four golfers in each room! This is a big problem! I need golfing for four people per room!"
Lather, rinse, repeat for like 20 minutes.
I finally got it through his head that I wasn’t gonna budge, that I’d pass his complaint to management, and that he could talk to management in the morning but there was nothing to do about it right then.
Then all the rooms needed extra coffeemakers. Because one per room isn’t enough. And I was just so done with them by the time I was able to leave. Pillows and towels I can accept but extra coffeemakers? Really?
The twist to the story is that they didn’t end up needing extra golf vouchers. They ended up bringing in a bunch of liquor and getting drunk after I left and apparently were still drunk when they went golfing in the morning. One of their group was on the course and threw up, then fell backwards and hit his head on a rock and he’s still in the hospital this evening with a brain bleed and they’re still not sure if he’s going to make it or not and the police came out and inspected the rooms and course and everything and determined we're not at fault and the guy was just drunk and passed out on a rock and now is maybe dying. I’m sorry, that story took a dark turn quickly. I’m so, so sorry.
Here’s a picture of a dog wearing a moss wig to try and make up for it:
So how was your St. P's day?
SC: "But I was told that the golf would be included for everyone! So I need more vouchers for golf because there are four per room!"
Me: "The package only includes golfing for two."
SC: "But there's four people per room. See? We need golfing for four. You didn't give me enough vouchers!"
Me: "The other two will have to pay extra. It is $XX per person."
SC: "No, it's included! I got the golf package!"
Me: "Yes, that includes golfing for two per room. If you were told otherwise you can discuss it with a manager in the morning, but right now this is all I can do." (The extra golf, for the amount of rooms and time they were staying, was over $600 in value; I wasn't gonna comp that.)
SC: "But we have four golfers in each room! This is a big problem! I need golfing for four people per room!"
Lather, rinse, repeat for like 20 minutes.
I finally got it through his head that I wasn’t gonna budge, that I’d pass his complaint to management, and that he could talk to management in the morning but there was nothing to do about it right then.
Then all the rooms needed extra coffeemakers. Because one per room isn’t enough. And I was just so done with them by the time I was able to leave. Pillows and towels I can accept but extra coffeemakers? Really?
The twist to the story is that they didn’t end up needing extra golf vouchers. They ended up bringing in a bunch of liquor and getting drunk after I left and apparently were still drunk when they went golfing in the morning. One of their group was on the course and threw up, then fell backwards and hit his head on a rock and he’s still in the hospital this evening with a brain bleed and they’re still not sure if he’s going to make it or not and the police came out and inspected the rooms and course and everything and determined we're not at fault and the guy was just drunk and passed out on a rock and now is maybe dying. I’m sorry, that story took a dark turn quickly. I’m so, so sorry.
Here’s a picture of a dog wearing a moss wig to try and make up for it:
So how was your St. P's day?
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