So earlier this week I had a call at work from a guy who was pissed, PISSED I TELL YOU!! about a "mistake" in his relative's obit.
When I started to explain that he needed to call the funeral home and have them call us (company policy), he snarked "I'm going to complain and YOU'RE going to listen."
Well fine. I listened. Couldn't do a damn thing about the problem as MY dept. doesn't handle obits, but why let reality get in the way of a good temper tantrum?
I transferred him to the appropriate dept. Today I learned that he had called last weekend and yelled at the weekend death notice person. He was going to sue! He'll sue the company!! He'll sue her personally!! He's going to call his lawyer!!!
Why, you ask....?
It seems the person who died was Firstname Lastname Sr., his dad was Jr., and he (the caller)...was Firstname Lastname III. And we had committed the unforgiveable sin of NOT LISTING HIM AS "III".

And how was YOUR week?
When I started to explain that he needed to call the funeral home and have them call us (company policy), he snarked "I'm going to complain and YOU'RE going to listen."
Well fine. I listened. Couldn't do a damn thing about the problem as MY dept. doesn't handle obits, but why let reality get in the way of a good temper tantrum?
I transferred him to the appropriate dept. Today I learned that he had called last weekend and yelled at the weekend death notice person. He was going to sue! He'll sue the company!! He'll sue her personally!! He's going to call his lawyer!!!
Why, you ask....?
It seems the person who died was Firstname Lastname Sr., his dad was Jr., and he (the caller)...was Firstname Lastname III. And we had committed the unforgiveable sin of NOT LISTING HIM AS "III".


And how was YOUR week?
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