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The plastic-bag-for-the-greeting-card thread by mini mammoth reminded me of a rotten customer a few months back. But my problem was the opposite, instead of insisting the greeting card go into a plastic bag, this customer refused my suggestion that it go into one.
Greeting card was the only item she had, and she was in a big hurry. She was filling out and signing the card and envelope as I was counting back the change.
Me: Let me put it in a bag for you.
SC: No thanks. It's going straight in the mail.
Me: It's raining outside. It might get wet.
SC: (already started walking toward the door) I said 'no' already!
She said it loud like I was really annoying her, and out of line for making the suggestion.
Well, I could see out the window that the storm had really picked up. It was a good downpour and the wind had really kicked in, so windy, the rain was sideways. She was wearing an overcoat and I figured she'd just keep the card under her coat to protect it from the rain. About two minutes later, she comes back in the front door. She was wet all over, but on one side she was particularly soaked. I specifically remember that one side of her hair was completely soaked and laying flat, while the other side didn't look half as bad. Anyway, you guessed it, her card got soaked in the rain and she wanted to replace it. She went and grabbed another one.
This time the interaction went a little differently.
Me: Let me put it in a bag for you.
SC: (silence)
Greeting card was the only item she had, and she was in a big hurry. She was filling out and signing the card and envelope as I was counting back the change.
Me: Let me put it in a bag for you.
SC: No thanks. It's going straight in the mail.
Me: It's raining outside. It might get wet.
SC: (already started walking toward the door) I said 'no' already!
She said it loud like I was really annoying her, and out of line for making the suggestion.
Well, I could see out the window that the storm had really picked up. It was a good downpour and the wind had really kicked in, so windy, the rain was sideways. She was wearing an overcoat and I figured she'd just keep the card under her coat to protect it from the rain. About two minutes later, she comes back in the front door. She was wet all over, but on one side she was particularly soaked. I specifically remember that one side of her hair was completely soaked and laying flat, while the other side didn't look half as bad. Anyway, you guessed it, her card got soaked in the rain and she wanted to replace it. She went and grabbed another one.
This time the interaction went a little differently.
Me: Let me put it in a bag for you.
SC: (silence)
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