I was in the store aisle ordering product off the shelf tags. Lady approaches and asks about a product. She insists the item has been empty for two weeks.
“….blah blah blah.....always out....blah blah blah....two weeks it's out!....blah blah blah...why blah blah blah...week after week....blah blah blah...two weeks!! blah blah out!!...in here everyday...blah blah blah”
As she was going on and on about it I decided to research the item history with my handheld. I was expecting the machine to show that the item was discontinued and no longer available. I was wrong, so I pulled up the last seven days of sales on the item. Well ,lo and behold, it showed that we sold 2 units Tuesday, 1 unit Monday, 5 units Sunday, 3 units Saturday...etc... We sold some everyday that week, so this lady was obviously lying about it being out a long time. Then I scanned it to see when it was ordered last. It had been ordered yesterday, which meant it was probably sitting in back in the load. But I sure as hell wasn't going to go dig thru the load looking for it, not for this lady. So I told her it'll be on the shelf tomorrow.
“blah blah blah...shouldn't be out..blah blah blah....every time blah blah blah...always empty...two weeks blah blah blah”
I thought of showing her the handheld screen that said we'd been selling the item all week and she was wrong about us being out a long time, but I had the feeling she wouldn't react well. Facts and angry customers don't mix.
“….blah blah blah.....always out....blah blah blah....two weeks it's out!....blah blah blah...why blah blah blah...week after week....blah blah blah...two weeks!! blah blah out!!...in here everyday...blah blah blah”
As she was going on and on about it I decided to research the item history with my handheld. I was expecting the machine to show that the item was discontinued and no longer available. I was wrong, so I pulled up the last seven days of sales on the item. Well ,lo and behold, it showed that we sold 2 units Tuesday, 1 unit Monday, 5 units Sunday, 3 units Saturday...etc... We sold some everyday that week, so this lady was obviously lying about it being out a long time. Then I scanned it to see when it was ordered last. It had been ordered yesterday, which meant it was probably sitting in back in the load. But I sure as hell wasn't going to go dig thru the load looking for it, not for this lady. So I told her it'll be on the shelf tomorrow.
“blah blah blah...shouldn't be out..blah blah blah....every time blah blah blah...always empty...two weeks blah blah blah”
I thought of showing her the handheld screen that said we'd been selling the item all week and she was wrong about us being out a long time, but I had the feeling she wouldn't react well. Facts and angry customers don't mix.
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