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Yeah, I’m not one to rant on websites or forums but this is bothering me.
Bothering me a lot.
And no amount of nerve pills, fuzzy peaches, or snuggling my cat has cured it.
So this past thursday I start work, serve a few people, shift goes on. Then this guy comes back and says I short changed him. Ok lets look at the order memory in the machine, says you paid this much and that this is your change. He says he gave me more and that his changed should be $10.
As I start to tell him our rule for when this happens (take name and number call you back if its over) he snaps. He starts screaming, yelling, swearing that I’d better open my till and give him his money. I remain cool, try and calm him down and try my hand at explaining the protocol we take in these situations. Nope every time I open my mouth he starts yelling again.
So I go and get my boss and this is when the dam breaks. When I get stressed I'm calm on the inside but on the outside I turn into Niagara Falls. So my boss goes out there to try her hand at talking to this lunatic.
It essentially ends with us calling security, my boss gives him the $10 to quiet him up (this is after he starts going on about how he's not trying to rob us and that he will give us his contact info incase that happens, which is what we were trying to tell him in the first place) and then he's escorted out.
When I close I discover the cash machine is, oh look at that, under $10.
Now I thought that this horrible day ended with that, nope luck is not on my side.
I go in the next day and my co-worker (let me say that again, my co-worker) tears me a new one about how that whole scenario yesterday was my fault.
I had instigated the customer, I'm a idiot for not fully remembering what he paid me, stuff like this always happens when I'm working, the bosses are furious with me and don't know what to do with me, she blames me for us giving him the money when we should of known better, it's my fault that I showed weakness and he used that against me, it's my fault I'm a nice person so he used that against me, I shouldn't be getting flustered over one customer (I wasn't, I have two people in line who all told him to calm down and listen to the girl), I'm not strong enough to work this if I'm going to break down to tears at any small complaint that comes by (I tell the girls I'm the complaint department so I don't know where this came from), and that I better watch myself for I'll be fired.
During my whole shift I'm a nervous reck, I ask my bosses about the till being short and they say I'm not at fault. I'm seriously tempted to go in tomorrow and tell them this, that on top of being yelled at by a asshole I also get a lecturing from a co-worker who has one hell of a boss complex
**UPDATE**
I talked with my boss about this and the two girls in the back heard the whole conversation my co-worker had with me, they told the boss what they heard and upon hearing my statement their going to have a few words with this co-worker on monday.
Bothering me a lot.
And no amount of nerve pills, fuzzy peaches, or snuggling my cat has cured it.
So this past thursday I start work, serve a few people, shift goes on. Then this guy comes back and says I short changed him. Ok lets look at the order memory in the machine, says you paid this much and that this is your change. He says he gave me more and that his changed should be $10.
As I start to tell him our rule for when this happens (take name and number call you back if its over) he snaps. He starts screaming, yelling, swearing that I’d better open my till and give him his money. I remain cool, try and calm him down and try my hand at explaining the protocol we take in these situations. Nope every time I open my mouth he starts yelling again.
So I go and get my boss and this is when the dam breaks. When I get stressed I'm calm on the inside but on the outside I turn into Niagara Falls. So my boss goes out there to try her hand at talking to this lunatic.
It essentially ends with us calling security, my boss gives him the $10 to quiet him up (this is after he starts going on about how he's not trying to rob us and that he will give us his contact info incase that happens, which is what we were trying to tell him in the first place) and then he's escorted out.
When I close I discover the cash machine is, oh look at that, under $10.
Now I thought that this horrible day ended with that, nope luck is not on my side.
I go in the next day and my co-worker (let me say that again, my co-worker) tears me a new one about how that whole scenario yesterday was my fault.
I had instigated the customer, I'm a idiot for not fully remembering what he paid me, stuff like this always happens when I'm working, the bosses are furious with me and don't know what to do with me, she blames me for us giving him the money when we should of known better, it's my fault that I showed weakness and he used that against me, it's my fault I'm a nice person so he used that against me, I shouldn't be getting flustered over one customer (I wasn't, I have two people in line who all told him to calm down and listen to the girl), I'm not strong enough to work this if I'm going to break down to tears at any small complaint that comes by (I tell the girls I'm the complaint department so I don't know where this came from), and that I better watch myself for I'll be fired.
During my whole shift I'm a nervous reck, I ask my bosses about the till being short and they say I'm not at fault. I'm seriously tempted to go in tomorrow and tell them this, that on top of being yelled at by a asshole I also get a lecturing from a co-worker who has one hell of a boss complex
**UPDATE**
I talked with my boss about this and the two girls in the back heard the whole conversation my co-worker had with me, they told the boss what they heard and upon hearing my statement their going to have a few words with this co-worker on monday.
Rant away!
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