This happened to one of my co-workers today. It's happened to all of us, but this one is recent and I'm able to quote exactly.
CW=Coworker
SC=Stupid Customer
--------------------------------------------------------------------------------------------------------
SC: I need to extend my car rental another week.
CW: I'm sorry ma'am. I can't extend your rental. Yesterday was your 28th day and we can't have a contract out for longer than 28 days.
SC: Well, that's not on my contract. No one ever told me I can't keep it longer than 28 days. I'm 300 miles away from where I rented it. What am I supposed to do.
CW: You need to return the car as soon as possible.
SC: And I can tell you it's not on my contract and no one ever told me this.
CW: Ma'am, I can promise you that you were informed of this.
SC: Well, no one ever told me about the 28 days when I called last week.
CW: Ma'am. I'm the agent that extended it for you last week. I told you that you were near your 28 day max. I can promise you of that. I can't extend it. You need to return the car ASAP.
SC: ............... *hangs up*
CW=Coworker
SC=Stupid Customer
--------------------------------------------------------------------------------------------------------
SC: I need to extend my car rental another week.
CW: I'm sorry ma'am. I can't extend your rental. Yesterday was your 28th day and we can't have a contract out for longer than 28 days.
SC: Well, that's not on my contract. No one ever told me I can't keep it longer than 28 days. I'm 300 miles away from where I rented it. What am I supposed to do.
CW: You need to return the car as soon as possible.
SC: And I can tell you it's not on my contract and no one ever told me this.
CW: Ma'am, I can promise you that you were informed of this.
SC: Well, no one ever told me about the 28 days when I called last week.
CW: Ma'am. I'm the agent that extended it for you last week. I told you that you were near your 28 day max. I can promise you of that. I can't extend it. You need to return the car ASAP.
SC: ............... *hangs up*
Comment