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Is this a ridiculous complaint or was I sucky?

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  • Is this a ridiculous complaint or was I sucky?

    background: This is a regular customer. She works in the mall and while I recognize her, I wouldn't even know which store. She glares at me whenever she comes in, whether I'm helping her or not. She never looks happy to me. Now, I have a history of avoiding the whole How are you?" conversation if I can. Too many times I have answered something along the lines of "I'm fine," only to have my answer challenged. So I answer and drop it. I change the subject. I mean, no one wants to hear my struggles in a checkout situation and I don't want to get into the portrayals of thread life of a stranger.

    So maybe that doesn't excuse it, but it's what happened with this young lady tonight. She was already looking at me funny and I decided she was one of those people I shouldn't be overly friendly with because she looked crabby. So I didn't have a conversation with her. It seemed alright, though, just like any other customer on auto pilot,who isn't thrilled with bring there, but whatever.

    And then she did it. As my back was turned she sarcastically said as she walked away, "I'm fine; thank you for asking." It was snotty and there was no one else she could've been talking to. I mean, I had greeted her nicely and when she asked me how I was, it was in a flat, perfunctory fashion. That clued me in to crabbiness. But was I really wrong to leave the greeting dance half-done , I guess?

    UPDATE: She did it again. I went out into the mall for lunch and on the way back passed by her kiosk. I caught her recognition of me as I passed by and had no facial response because I literally had food in my face (was eating lunch on the walk back). She immediately called her friend's name loudly and I knew she was going to say something about me, so I stopped at the next kiosk to see who she was talking to for future reference, as that person probably works in the mall also. I wasn't close enough to hear, but I did hear. She made sure of it. I distinctly heard "...HOW ARE YOU DOING??..." which was loud. She's still on this! This wouldn't be a big deal, except that I work attached to that mall and so does she and now I feel I can't even shop in the mall anymore. And I don't know her nor what she's capable of. I mean, if she's going to be this upset about a greeting, how unstable might she be?

    Beside that, even if she doesn't deserve my deference, I am a person who will try to correct myself if I know I've offended you (even if I don't feel what I did was wrong). If it's something I can do, I will. But I have no idea how to try to resolve this with her because a) I gave her no indication I heard her say anything, b) I don't even know her name and didn't know where she worked until today, and c) even if I made sure to be nicer to her next time, I'm sure I'd still be suspect in her mind. I'm at a loss as to what to do next. I guess I can pretend I don't know the things she's saying about me. I feel like I'm back in junior high, being bullied. What I want to say to her is my latest tweet: "So let me get this straight: murders, poverty, homelessness, and hunger the world over and you're upset I didn't utter the right greeting?"
    Last edited by Food Lady; 05-17-2015, 04:33 AM.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

  • #2
    If you greeted her then that's good enough for me. You're not obligated to hold a conversation, even if she asks how you're doing.

    She sounds like she's generally miserable all the time.

    I wouldn't worry about it.

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    • #3
      She hatin'. You did nothing wrong.
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

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      • #4
        Irv's right. She went in loaded for bear, as a CW of mine likes to say.

        Personally I really don't care if a store employee asks me how I am, as long as they do their job correctly and don't act like they wish I wasn't there. We're not gonna be best friends, I'm just buying a thing and the casher is checking me out. I do try to greet them myself, though, just to be nice.
        Last edited by MoonCat; 05-13-2015, 04:52 AM.
        When you start at zero, everything's progress.

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        • #5
          I don't always respond to "how are you?" with "good, how are you?" She needs to chill. If I do answer, I say I'm good, because when I say anything else, it's like that's the wrong answer.
          Replace anger management with stupidity management.

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          • #6
            I think you were fine. It's not like if the cashier says How are you that she really wants to know. A friendly greeting is all you need.

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            • #7
              She's probably worn out her welcome with anyone who she might have actually formed a genuine personal connection, and now frequents business establishments largely for the faux personal interaction.
              Little did you know that you were denying her dried up little heart its true goal in visiting your store.

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              • #8
                Thanks you all. I had the same exchange with several people afterward and they were all happy with me. But then, they didn't walk up and glare at me, either. I just don't get it. All I can think is that I have made her mad before but don't know how, since nothing was ever said to me. Well, if she's going to get mad and not talk to management and then hold a grudge, that's on her. It's just going to suck that she's in all the time. Ugh.
                "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                • #9
                  LoTech, my store gets a lot of the people you described--probably all the uber-crabby SCs that were banned from every other store. I've pretty much stopped greeting people beyond "Hi" (which they can choose to hear or not) unless I know them.
                  "I am quite confident that I do exist."
                  "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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                  • #10
                    Waaaay back when I was in high school (yeah, they had that in medieval times ) there was girl who hated me on site. Every chance she got, she'd make a snarky comment to me. I never understood why and was thrilled when she left the school after freshman year.

                    Point is, some people are just crabby by nature, and who knows why they don't like you? Maybe you resemble someone that hurt them in the past. Maybe they're just jerks. As long as you know you didn't do anything overt to piss them off, don't let it bother you too much. You're doing the best you can.
                    When you start at zero, everything's progress.

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                    • #11
                      Seems like you were polite, handled the transaction quickly and got the customer on their way. Remember, those who take their anger and frustration out on retail workers are probably angry tormented little souls who have nothing to live for except spreading misery wherever they go.

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                      • #12
                        It's sad when they are retail workers themselves.
                        "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                        • #13
                          Quoth Food Lady View Post
                          It's sad when they are retail workers themselves.
                          Yes, you'd think they'd understand. Just goes to show we have a few rotten apples on our team, as well.

                          I don't think you did anything wrong. If you'd been all super-friendly, she probably would've pointedly ignored your or given you a snippy, "Just ring up my stuff, I don't have all day!" Some folks just have a crabby attitude, and the best you can do is shine them on.
                          I don't have an attitude problem. You have a perception problem.
                          My LiveJournal
                          A page we can all agree with!

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                          • #14
                            Quoth XCashier View Post
                            Yes, you'd think they'd understand. Just goes to show we have a few rotten apples on our team, as well.
                            That is why there is a "Cursing out Coworkers' section.
                            "I don't have to be petty. The Universe does that for me."

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                            • #15
                              Whoops, sounds like someone has a stick up their crabby posterior, and its definitely not you! If she's seriously carrying this on after all that time has passed, then she's the one with the problem. Personally, I don't expect a conversation out of the clerk when I'm out and about. You were polite, you did as required without rudeness, you did nothing wrong.

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