Customer is sat eating his meal. He pours ketchup all over his plate. A few minutes later he waves me over.
SC: This ketchup doesn't taste right to me...
Me: Oh. Would you like me to get you a fresh bottle?
SC: I think it's a funny colour too...
Me: Does it taste bad?
SC: No...but it doesn't taste right. And I think this is a brighter shade of red than normal.
Me:

SC: Are you sure this is Heinz ketchup?
Me: Yes I am.
SC: I don't think so. Don't lie to me.
Me: Well that's what is says on the bottle doesn't it?
SC: Yes but it doesn't taste right! It doesn't look right!
Me: Well I'm not sure how to help you.
SC: I know what you've been doing. You have been filling your bottles with a cheaper product to save money! And don't even bother trying to lie to me!
Me: I can assure you that is not true.
SC: I told you not to lie! I know what you did.
I walked away. Here's what I wanted to say:
"Really? REALLY? This is the busiest pub in town. We are constantly serving, and when we are not serving we are cleaning. And when we are not cleaning that is when we are finally finished and can go home. Do you really think anyone here is going to willingly sit and pour cheaper brand ketchup into bottles for this place? No. We're not going to do that."
SC: This ketchup doesn't taste right to me...
Me: Oh. Would you like me to get you a fresh bottle?
SC: I think it's a funny colour too...
Me: Does it taste bad?
SC: No...but it doesn't taste right. And I think this is a brighter shade of red than normal.
Me:


SC: Are you sure this is Heinz ketchup?
Me: Yes I am.
SC: I don't think so. Don't lie to me.
Me: Well that's what is says on the bottle doesn't it?
SC: Yes but it doesn't taste right! It doesn't look right!
Me: Well I'm not sure how to help you.
SC: I know what you've been doing. You have been filling your bottles with a cheaper product to save money! And don't even bother trying to lie to me!
Me: I can assure you that is not true.
SC: I told you not to lie! I know what you did.
I walked away. Here's what I wanted to say:
"Really? REALLY? This is the busiest pub in town. We are constantly serving, and when we are not serving we are cleaning. And when we are not cleaning that is when we are finally finished and can go home. Do you really think anyone here is going to willingly sit and pour cheaper brand ketchup into bottles for this place? No. We're not going to do that."
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