Ok, so this person I am about to write about wasn't technically a "customer" because this occured during a sheltering on my university campus during Hurricane Rita. But she still felt "entitled" and still thought the volunteer owed her something. I think this story even ran in our campus newspaper. The following story is a combo of the guy's conversation and his own rant in his letter to the editor.
My university (in a tiny town in east Texas) offered our auditorium as shelter during Rita: we had cots and student volunteers for assistance and our campus cafe (
) even gave the victims 3 meals a day. Needless to say I am quite proud! If I had not fled to my hometown (everybody made the hurricane seem alot worse than it was in our part of the country; it JUST missed us), I would have volunteered my time as well. But when I heard about this lady, I was kind of glad I didn't have to witness such selfishness.
The rule was unless you are ill or disabled, you have to go down to the cafe yourself for your food. I guess this woman saw volunteers bringing meals down to some people -whether she noticed they were sick/disabled or not is a mystery- and decided to inquire.
Woman: Hi, I'd like to get 3 breakfasts delivered to my kids and me please.
Volunteer: Is anybody in your party disabled or ill?
Woman: No . . .
Volunteer: I'm sorry, ma'am, you and your kids will have to go to the cafe yourselves for your food.
Woman: But HE just got his food BROUGHT to him! *pointing to a man -on crutches-*
Volunteer: Yes, ma'am, he is on crutches and cannot get to the cafe easily.
Woman: But my kids don't feeeeeeeeeel like going ALL THE WAY down there; they're tiiiiiiiired (it was 10:00).
Volunteer: I'm sorry; those are the rules.
Woman: My family and I have just been through alot of stress!
Volunteer: So has everyone else here! I'm sorry ma'am; those are the rules!
Woman:But it's your JOB to help me!
Volunteer: No it's not; I am a volunteer and do not have to help you if I choose not to! Goodbye!
My university (in a tiny town in east Texas) offered our auditorium as shelter during Rita: we had cots and student volunteers for assistance and our campus cafe (

The rule was unless you are ill or disabled, you have to go down to the cafe yourself for your food. I guess this woman saw volunteers bringing meals down to some people -whether she noticed they were sick/disabled or not is a mystery- and decided to inquire.
Woman: Hi, I'd like to get 3 breakfasts delivered to my kids and me please.
Volunteer: Is anybody in your party disabled or ill?
Woman: No . . .
Volunteer: I'm sorry, ma'am, you and your kids will have to go to the cafe yourselves for your food.
Woman: But HE just got his food BROUGHT to him! *pointing to a man -on crutches-*
Volunteer: Yes, ma'am, he is on crutches and cannot get to the cafe easily.
Woman: But my kids don't feeeeeeeeeel like going ALL THE WAY down there; they're tiiiiiiiired (it was 10:00).
Volunteer: I'm sorry; those are the rules.
Woman: My family and I have just been through alot of stress!
Volunteer: So has everyone else here! I'm sorry ma'am; those are the rules!
Woman:But it's your JOB to help me!
Volunteer: No it's not; I am a volunteer and do not have to help you if I choose not to! Goodbye!



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