Trying to keep this vague in details.
Had a customer last week very anxious to get an ad in the paper ("it's urgent"). Didn't have the payment ready, though; had to wait for spouse to call back to pay
Spouse also all exercised over how OMGIMPORTANT it is to get the ad in. It's paid, it's all set.
So of course they called a few days later to cancel it
. Problem: They called LONG after deadline, left a voicemail. Next morning (weekend) left TWO more voicemails, still wanting to cancel ("for today and tomorrow"). Problem: That day's paper's already been delivered, we're closed, and it's STILL (even further) past deadline.
Upshot: Customer bitched at manager
, manager refunded entire cost of ad for something that was NOT our error in ANY WAY.
Kicker: Memo is issued to staff about "always calling back on voicemails."
Never mind that there was nothing that could be done for this customer; never mind that no one was able to call back because we're severely understaffed in the evenings and on the weekends; never mind that we make every effort to call back on voicemails, but with hardly anybody here and the phones going crazy, something's got to give.
TL;DR: I hate self-important jackhole customers. Your lack of organization is not my emergency. Get your shit better organized next time and LISTEN when we tell you things like deadlines.
Had a customer last week very anxious to get an ad in the paper ("it's urgent"). Didn't have the payment ready, though; had to wait for spouse to call back to pay

Spouse also all exercised over how OMGIMPORTANT it is to get the ad in. It's paid, it's all set.
So of course they called a few days later to cancel it

Upshot: Customer bitched at manager

Kicker: Memo is issued to staff about "always calling back on voicemails."
Never mind that there was nothing that could be done for this customer; never mind that no one was able to call back because we're severely understaffed in the evenings and on the weekends; never mind that we make every effort to call back on voicemails, but with hardly anybody here and the phones going crazy, something's got to give.
TL;DR: I hate self-important jackhole customers. Your lack of organization is not my emergency. Get your shit better organized next time and LISTEN when we tell you things like deadlines.
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