Tweet
Putting this here instead of Sickbay, because the pharmacy content is only incidental.
So Tuesday we had a blackout in the store. Working like normal, suddenly about 2:00 in the afternoon, bam the lights go out. No flickers, no warning, just out. Also the emergency lights didn't go on, just like the last time we had a blackout. I'm certain nobody's tested them since the complex was built in 2008. Fortunately our computers have a UPS or two, so they didn't go down hard (well, except for the cash register), but the building's internet was out so we couldn't process prescriptions. We had some that were already typed and adjudicated, so we pulled a couple of LED battery droplights from store stock and went on filling prescriptions in the dark. They got one phase back on after about 40 minutes and we got some lights back (thank $DEITY that our departlment was on the phase that was live, though most of the rest of the store was still dark). It went down again about an hour later while they got the other two phases reconnected, then came back on for good after another half hour or so.
We eventually found out what had happened: dump truck took out light pole. Story is here. (Lesson learned: Don't drive a dump truck under electrical wires with the box raised.)
Obviously this set us back a while. With internet out, doctor's e-seripts couldn't come in. People were mostly understanding, but if they all were, I wouldn't be posting here...
So one customer was hollering at us as to why we hadn't delivered her kid's medicine yet. It was ready, the bag was in our driver's car, but we had no way to get it to them.
See, that whole part of the village was inaccessible. If you look at the map, that whole development is on top of a high hill, and the only way up is Dinev Rd. With that blocked, there's no way to get there other than hiking up, which is not part of our driver's job.
The boss's wife, who was subbing for him that afternoon, explained this to her, and she says "So I'm supposed to put my son to bed without his medicine, am I?!"
Mrs Boss said back to her, "Look, I apologize that we can't fly. How else are we supposed to get it to you?"
(Answer, obviously, would be to have her come down the hill and meet my driver at the blockage, but she didn't want to do that.)
Agh. Most customers in this village are nice, but there's always a few.
So Tuesday we had a blackout in the store. Working like normal, suddenly about 2:00 in the afternoon, bam the lights go out. No flickers, no warning, just out. Also the emergency lights didn't go on, just like the last time we had a blackout. I'm certain nobody's tested them since the complex was built in 2008. Fortunately our computers have a UPS or two, so they didn't go down hard (well, except for the cash register), but the building's internet was out so we couldn't process prescriptions. We had some that were already typed and adjudicated, so we pulled a couple of LED battery droplights from store stock and went on filling prescriptions in the dark. They got one phase back on after about 40 minutes and we got some lights back (thank $DEITY that our departlment was on the phase that was live, though most of the rest of the store was still dark). It went down again about an hour later while they got the other two phases reconnected, then came back on for good after another half hour or so.
We eventually found out what had happened: dump truck took out light pole. Story is here. (Lesson learned: Don't drive a dump truck under electrical wires with the box raised.)
Obviously this set us back a while. With internet out, doctor's e-seripts couldn't come in. People were mostly understanding, but if they all were, I wouldn't be posting here...
So one customer was hollering at us as to why we hadn't delivered her kid's medicine yet. It was ready, the bag was in our driver's car, but we had no way to get it to them.
See, that whole part of the village was inaccessible. If you look at the map, that whole development is on top of a high hill, and the only way up is Dinev Rd. With that blocked, there's no way to get there other than hiking up, which is not part of our driver's job.
The boss's wife, who was subbing for him that afternoon, explained this to her, and she says "So I'm supposed to put my son to bed without his medicine, am I?!"
Mrs Boss said back to her, "Look, I apologize that we can't fly. How else are we supposed to get it to you?"
(Answer, obviously, would be to have her come down the hill and meet my driver at the blockage, but she didn't want to do that.)
Agh. Most customers in this village are nice, but there's always a few.
Comment