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Nothing real bad, just generic wth stuff. Such as:
I have a call flow, it is there to make the call go more smoothly and quickly. Cooperate, please, you'll get out of here faster and get better service. Go ahead and give me your name when I ask for it instead of launching into what you need me to do with your credit card. Let me have your number when I ask so I can look you up. Do NOT act all impatient about it, then imply I am stupid or don't listen to your needs.
Yes, you were on hold for 3! whole! minutes! Poor baby. Do not complain to me about the hold time when they are normally 10-20 and I can't fix it anyway. Never mind we all know you were counting in Customer Standard Time.
Do not refuse to verify with me. Your account security is a job requirement, and I have rent. I am not getting fired because you are a lazy bastard. And yes, I WILL boot you to our suspicious caller department, after 3 refusals to verify, in 2 of which I was cussed at. You can sit on hold with them for 40 minutes and verify anyway. Happy Labor Day.
Do not call the credit card department and complain when we tell you we can't do anything with your bank account. Yes it's in the same bank, no we can't activate your debit card or any other damn thing to do with your bank account. It's a security thing. You could perfectly well have dialed the bank account department instead of me. That number is on the back of the debit card.
Yes, we are open. We're open 24/7, says so on back of your credit card. If you can't read well enough to tell that, how did you read the phone number? And if you are that stupid, please close your account, you can't handle having a credit card.
When I pause in conversation for 5 seconds to type in something, do NOT start with the "HELLLOOOOOO!! are you still THERE?" crap. Yes, I am, I am typing in the note you asked me to put on your account just now. You can hear me typing over my mic. Being rude and condescending will not get you anywhere.
I have a call flow, it is there to make the call go more smoothly and quickly. Cooperate, please, you'll get out of here faster and get better service. Go ahead and give me your name when I ask for it instead of launching into what you need me to do with your credit card. Let me have your number when I ask so I can look you up. Do NOT act all impatient about it, then imply I am stupid or don't listen to your needs.
Yes, you were on hold for 3! whole! minutes! Poor baby. Do not complain to me about the hold time when they are normally 10-20 and I can't fix it anyway. Never mind we all know you were counting in Customer Standard Time.
Do not refuse to verify with me. Your account security is a job requirement, and I have rent. I am not getting fired because you are a lazy bastard. And yes, I WILL boot you to our suspicious caller department, after 3 refusals to verify, in 2 of which I was cussed at. You can sit on hold with them for 40 minutes and verify anyway. Happy Labor Day.
Do not call the credit card department and complain when we tell you we can't do anything with your bank account. Yes it's in the same bank, no we can't activate your debit card or any other damn thing to do with your bank account. It's a security thing. You could perfectly well have dialed the bank account department instead of me. That number is on the back of the debit card.
Yes, we are open. We're open 24/7, says so on back of your credit card. If you can't read well enough to tell that, how did you read the phone number? And if you are that stupid, please close your account, you can't handle having a credit card.
When I pause in conversation for 5 seconds to type in something, do NOT start with the "HELLLOOOOOO!! are you still THERE?" crap. Yes, I am, I am typing in the note you asked me to put on your account just now. You can hear me typing over my mic. Being rude and condescending will not get you anywhere.
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