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What a d BAG (Long)
So this idiot comes in at 3 am. Strike one
He had called earlier at least, and said that he'd be late. Minus half a strike.
Problem was he said that he'd be here at 1am. Strike one (again).
When he got here, he had a bad attitude. Strike two.
He said, I remember YOUUUU not in a nice way, with a sneer. I didn't remember him at all. He wasn't pleased that I didn't. Strike three.
After check in, he grabbed a business card and wrote all over the front of it and gave it to me. On it was "5 towels, 9 washclothes, 5 soaps, 4 shampoos, 4 conditioners, etc..." and he said that he needed all of these, that he always got them, and so he would.
Ok..first off he was staying alone, no wife and no kids, so why all these stuff. Strike four. Plus, why write all over the front and not the back. Strike five.
He was bald so why the hair conditioners and shampoos. Just greedy. Strike six.
I told him that since it was THREE in the MORNING that the housekeepers weren't here and there wasn't any in the front desk, but I would be happy to ask the security guard, Mr. Dim, to gather all his stuff and send it. He was happy about this. But then he asked for a free hairbrush and comb (again, why?) and I said, sorry, we have it in sale in our shop though. He was unhappy to hear this, as many are. Strike seven.
So then he asked how long will it take to get his stuff. I gave him an ETA of 10 minutes, give or take. He said ok. He says to tell Mr. D to put it all in the bag and I do.
Mr. D gets called, I explain to him, and he nods. It takes a while to get all the stuff, and he goes up to deliver it. At 5 minutes, idiot calls and blares WHere's all my STUFFFF??? I said it's on it's way right now. Stirke eight for customer standard time.
Mr. D comes back, says that he knocked with no answer, so he laid the bag down and put all the things on the bag. Idiot calls and is very upset about this.
Idiot: "HE PUT MY STUFF ON THE BAG, NOT IN THE BAG AND NOW IT'S ALL DIRRRTTYYYY I DIDN'T PAY FOR THIS TO HAPPEN TO MEEEE! GET ME ANOTHER OF EVERYHTING NOWWWWW!!!"
I apologized, and Mr. D, who was overhearing, apologized too. Idiot continue ranting about him paying us all this money and not getting his stuff right and I told him very politely that he paid for his room, not free stuff, and that if was a problem, I could refund his money if he felt our service wasn't to his liking. He didn't listen and continued ranting about how important he was before finally hanging up.
Mr. D apologized for his mistake, and I could tell that he was very embarassed. I told him that it was no problem, mistakes happen and idiot should understand that and not be verbally abusive. We made fun of him the whole night and that was nice.
Strike a million for being a suck customer though. Seriously who asks for all that stuff and it's three am and has no hair? He probably was mad because he has none. :P
By the way, Idiot, Mr. D's coat was dirty too. So the towels were a bit.
Penalty: Banished to Mary Yacht!
He had called earlier at least, and said that he'd be late. Minus half a strike.
Problem was he said that he'd be here at 1am. Strike one (again).
When he got here, he had a bad attitude. Strike two.
He said, I remember YOUUUU not in a nice way, with a sneer. I didn't remember him at all. He wasn't pleased that I didn't. Strike three.
After check in, he grabbed a business card and wrote all over the front of it and gave it to me. On it was "5 towels, 9 washclothes, 5 soaps, 4 shampoos, 4 conditioners, etc..." and he said that he needed all of these, that he always got them, and so he would.
Ok..first off he was staying alone, no wife and no kids, so why all these stuff. Strike four. Plus, why write all over the front and not the back. Strike five.
He was bald so why the hair conditioners and shampoos. Just greedy. Strike six.
I told him that since it was THREE in the MORNING that the housekeepers weren't here and there wasn't any in the front desk, but I would be happy to ask the security guard, Mr. Dim, to gather all his stuff and send it. He was happy about this. But then he asked for a free hairbrush and comb (again, why?) and I said, sorry, we have it in sale in our shop though. He was unhappy to hear this, as many are. Strike seven.
So then he asked how long will it take to get his stuff. I gave him an ETA of 10 minutes, give or take. He said ok. He says to tell Mr. D to put it all in the bag and I do.
Mr. D gets called, I explain to him, and he nods. It takes a while to get all the stuff, and he goes up to deliver it. At 5 minutes, idiot calls and blares WHere's all my STUFFFF??? I said it's on it's way right now. Stirke eight for customer standard time.
Mr. D comes back, says that he knocked with no answer, so he laid the bag down and put all the things on the bag. Idiot calls and is very upset about this.
Idiot: "HE PUT MY STUFF ON THE BAG, NOT IN THE BAG AND NOW IT'S ALL DIRRRTTYYYY I DIDN'T PAY FOR THIS TO HAPPEN TO MEEEE! GET ME ANOTHER OF EVERYHTING NOWWWWW!!!"
I apologized, and Mr. D, who was overhearing, apologized too. Idiot continue ranting about him paying us all this money and not getting his stuff right and I told him very politely that he paid for his room, not free stuff, and that if was a problem, I could refund his money if he felt our service wasn't to his liking. He didn't listen and continued ranting about how important he was before finally hanging up.
Mr. D apologized for his mistake, and I could tell that he was very embarassed. I told him that it was no problem, mistakes happen and idiot should understand that and not be verbally abusive. We made fun of him the whole night and that was nice.
Strike a million for being a suck customer though. Seriously who asks for all that stuff and it's three am and has no hair? He probably was mad because he has none. :P
By the way, Idiot, Mr. D's coat was dirty too. So the towels were a bit.
Penalty: Banished to Mary Yacht!
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