Tweet
I really wouldn't think that, when it comes to consumer products, the concept of "New" should be that hard to understand. Put simply: If something is still factory sealed in the box it came in, it's New. If it's anything OTHER than that, it's used.
It may be hardly used, gently used, lightly used or even my personal favourite
"Like-new", but it's NOT brand spanking New!
Where am I going with this? Well it seems like weekly, hell almost daily I get these SCs on the phone absolutely SCREECHING because <red checkmark> has the audacity to replace their "new" phone with a warranty replacement that is not New. Oh it's tested and guaranteed by the manufacturer and looks for all the world like a new phone, but it's actually not. (sidenote: generally speaking the replacements we send are pretty reliable).
Now you might think the SCs have an argument here BUT if they do it's illogical.
- A phone you've had for a year is not new
- A phone you've had for four months is not new
- A phone you've had for one month is not new
However you look at it, if you have used a phone at all since you bought it, then it's not new. That's what it's called a "like for like" replacement not a "like for new" replacement. If we send you a new phone in place of the device you've had for a year, we're effectively giving ourselves the short end of the stick, since you get a new device and we get a used one (hence, lower resale value).
Besides, it's not like I set these policies, the manufacturer does. You want to get pissed off about not getting a brand new in the box phone for your warranty claim? Scream at them. My hands are tied.
It's even funnier when they say they will just use their insurance so they can get a new phone. Not only does the Insurance company NOT send new phones, they use 3rd party parts to repair the phones they do get, so you're much WORSE off with them than with us!
And this doesn't just happen with phones, I remember many a time at "Gamestore" when people would get furious with me for only offering $25 trade credit for their "New" game. Now I agree "Gamestore" credit offers are typically low, but come on, if you picked up the game on release day, brought it home, beat it and brought it back to trade three days later guess what? It's NOT NEW! It may look perfect, no scratches at all, but if you took out of the packaging and played it? NOT NEW!
It may be hardly used, gently used, lightly used or even my personal favourite
"Like-new", but it's NOT brand spanking New!
Where am I going with this? Well it seems like weekly, hell almost daily I get these SCs on the phone absolutely SCREECHING because <red checkmark> has the audacity to replace their "new" phone with a warranty replacement that is not New. Oh it's tested and guaranteed by the manufacturer and looks for all the world like a new phone, but it's actually not. (sidenote: generally speaking the replacements we send are pretty reliable).
Now you might think the SCs have an argument here BUT if they do it's illogical.
- A phone you've had for a year is not new
- A phone you've had for four months is not new
- A phone you've had for one month is not new
However you look at it, if you have used a phone at all since you bought it, then it's not new. That's what it's called a "like for like" replacement not a "like for new" replacement. If we send you a new phone in place of the device you've had for a year, we're effectively giving ourselves the short end of the stick, since you get a new device and we get a used one (hence, lower resale value).
Besides, it's not like I set these policies, the manufacturer does. You want to get pissed off about not getting a brand new in the box phone for your warranty claim? Scream at them. My hands are tied.
It's even funnier when they say they will just use their insurance so they can get a new phone. Not only does the Insurance company NOT send new phones, they use 3rd party parts to repair the phones they do get, so you're much WORSE off with them than with us!
And this doesn't just happen with phones, I remember many a time at "Gamestore" when people would get furious with me for only offering $25 trade credit for their "New" game. Now I agree "Gamestore" credit offers are typically low, but come on, if you picked up the game on release day, brought it home, beat it and brought it back to trade three days later guess what? It's NOT NEW! It may look perfect, no scratches at all, but if you took out of the packaging and played it? NOT NEW!
Comment