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So earlier this evening while cashiering I was watching some drama unfold at the Service Desk. It was a customer I recognized as having been a problem, but I couldn't remember how.
She had several carts of stuff up there and there was merchandise all over the counter. It looked like she was being rung up for hundreds of dollars worth of stuff. Since when is the S.D. the place for that?
On top of that, she kept walking to a register and getting something from behind it. It took me a few minutes to realize it was paper for wrapping breakables. But
She shouldn't be back there. Anyway, it was taking so long that the S.D. got backed up.
Later I asked my coworker what it was about and he said she comes in and tries to have a ton of junk put on hold because she parked on the other side of the mall and has to go get her wallet, and then changes her mind on stuff and she's always mad at [Company]. I don't even know...
Fast forward to the last 5 minutes of my shift when I decide to answer the phone as a favor to the supervisor, who is in the middle of money stuff and our operator has gone home and we don't even have a closing cashier because they have to let me go home early so I don't miss the bus. (How's that for a run-on sentence?)
It's someone with stuff on hold from tonight who wants it held until Saturday. I think it's the woman from earlier. Now, we generally only hold stuff 24 hours, but we'll make an exception for someone who lives far away and doesn't have one of our stores there. Or it might be some other reason. Supervisor is right there, so I ask him if he'll do it.
His response is to ask what's hers. Her answer is "Oh, a bunch of stuff--some booze and clothes and other stuff." Notice she did mention booze. So he is going through stuff and there's a bottle of some kind of alcohol in the bin and some shoes. We figure out the shoes are hers, even though she keeps repeating the list to me and denies she said anything about a bottle. I am trying to clarify the items by asking questions. I have to ask twice if the swimsuit with [description] is hers and she just repeats her list while her kid is pushing buttons on the phone in my ear. She refuses to answer my question about the swimsuit so I can move on to the other items.
Finally I am exasperated and say "I'm going to assume all this is yours even though there are possibly other customers' things in here." She completely misses the sarcasm and says something about Saturday and hangs up on me.
Supervisor says "I never agreed to holding it." I tell him all the drama on the phone and that she wouldn't communicate with me. Then I say, "Know what? Just put it back!" I didn't mean to order him around, and he understood that and totally agreed with me.
If I encounter her Saturday I will play dumb and say 
edit: I forgot to add that it was Service Desk Guy's fault that the name wasn't on the items, but she needed to work with me so I could get it right, and I even said that to her and she kept repeating herself like a broken record. Just
!!
She had several carts of stuff up there and there was merchandise all over the counter. It looked like she was being rung up for hundreds of dollars worth of stuff. Since when is the S.D. the place for that?
On top of that, she kept walking to a register and getting something from behind it. It took me a few minutes to realize it was paper for wrapping breakables. But
She shouldn't be back there. Anyway, it was taking so long that the S.D. got backed up. Later I asked my coworker what it was about and he said she comes in and tries to have a ton of junk put on hold because she parked on the other side of the mall and has to go get her wallet, and then changes her mind on stuff and she's always mad at [Company]. I don't even know...
Fast forward to the last 5 minutes of my shift when I decide to answer the phone as a favor to the supervisor, who is in the middle of money stuff and our operator has gone home and we don't even have a closing cashier because they have to let me go home early so I don't miss the bus. (How's that for a run-on sentence?)
It's someone with stuff on hold from tonight who wants it held until Saturday. I think it's the woman from earlier. Now, we generally only hold stuff 24 hours, but we'll make an exception for someone who lives far away and doesn't have one of our stores there. Or it might be some other reason. Supervisor is right there, so I ask him if he'll do it.
His response is to ask what's hers. Her answer is "Oh, a bunch of stuff--some booze and clothes and other stuff." Notice she did mention booze. So he is going through stuff and there's a bottle of some kind of alcohol in the bin and some shoes. We figure out the shoes are hers, even though she keeps repeating the list to me and denies she said anything about a bottle. I am trying to clarify the items by asking questions. I have to ask twice if the swimsuit with [description] is hers and she just repeats her list while her kid is pushing buttons on the phone in my ear. She refuses to answer my question about the swimsuit so I can move on to the other items.
Finally I am exasperated and say "I'm going to assume all this is yours even though there are possibly other customers' things in here." She completely misses the sarcasm and says something about Saturday and hangs up on me.
Supervisor says "I never agreed to holding it." I tell him all the drama on the phone and that she wouldn't communicate with me. Then I say, "Know what? Just put it back!" I didn't mean to order him around, and he understood that and totally agreed with me.
If I encounter her Saturday I will play dumb and say edit: I forgot to add that it was Service Desk Guy's fault that the name wasn't on the items, but she needed to work with me so I could get it right, and I even said that to her and she kept repeating herself like a broken record. Just
!!
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