So this happened to my CW Betty the other day, late in the afternoon:
Betty: Thank you calling [newspaper], Betty speaking, how can I help you?
Woman caller: Yes, I have a question, can you help me?
Betty: I'll try, what is your question?
Woman caller, in the most offended, snippy tone ever: Well, THANK YOU very much! (hangs up)
All I can think is she was offended by Betty saying she would "try" to help her. Is that such a horrible thing to say?? We often get questions that we can't answer because it's not our dept. (sometimes not even anything the newspaper can deal with at all), but we'll always listen to the question and try to help if possible. Honestly some people just exist to be offended!
Betty: Thank you calling [newspaper], Betty speaking, how can I help you?
Woman caller: Yes, I have a question, can you help me?
Betty: I'll try, what is your question?
Woman caller, in the most offended, snippy tone ever: Well, THANK YOU very much! (hangs up)
All I can think is she was offended by Betty saying she would "try" to help her. Is that such a horrible thing to say?? We often get questions that we can't answer because it's not our dept. (sometimes not even anything the newspaper can deal with at all), but we'll always listen to the question and try to help if possible. Honestly some people just exist to be offended!

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