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Our anal retentive possibly OCD customer was back.
I have posted before about this woman.
One time, she had me call the company who supplied our flowers so she could get the botanical name for a certain shade of chrysanthemum. When I called, they didn't know it, and she wouldn't leave until she could find out.
I finally told her I was sorry, but I couldn't help her, and maybe she could look it up somewhere.
She brings things back and has extensive documentation for the item as to date of purchase, including the flyer page if the item was on sale, the names of all clerks she dealt with, as well as dates and times the item was used.
For light bulbs, she writes down the date she put it in, then documents the hours that the light is on, and adds up the hours used to make sure they meet the specified time - for example, if a 3,000 hour bulb only lasts about 2,500 hours, it gets returned to us.
She once returned an electric kettle because the cord was too short on it. When she moved it to be close to the outlet, there was only 5 inches of clearance between the top of the kettle and the bottom of the cupboard above. She had a note that was a whole page, outlining her issues with the kettle, and it included diagrams of the layout of her counter and the measurements of the counters.
She returned a radio that had nothing wrong with it, except that she paid only a little over $12 for it, and was upset that the reception didn't allow her to access a very remote radio station in Northern Quebec.
She had the receipt and warranty card as well as the picture from the ad and the name of the person who answered the phone when she called, as well as the clerk who waited on her when she came in.
She had calculated the sales tax for each item on the order, and had written the totals with tax in beside each item on the receipt.
She once returned the same model of cordless phone 3 times because she was having issues with it. There was nothng wrong with any of them. She was doing something wrong.
That was when one of our guys suggested to her that perhaps our competition might carry exactly what she was looking for, and have merchandise that would suit her better.
We hadn't seen her for a while, so we thought she got the hint.
She was back last week with the cheapest video tapes we carry.
This was another of her regularly returned, well documented items from the previous store.
The last ones were supposed to be 4 hour video tapes and she only got 3 hours and 58.25 minutes out of one of them.
This one had a sheet that calculated all the times and dates she recorded, as well as total minutes, and it fell short.
This time, the same clerk told me he thinks she got the hint when he told her to please shop at our competitor.
I wish I was exaggerating about all of this, but I'm not. I really hope she takes the hint this time.
I have posted before about this woman.
One time, she had me call the company who supplied our flowers so she could get the botanical name for a certain shade of chrysanthemum. When I called, they didn't know it, and she wouldn't leave until she could find out.
I finally told her I was sorry, but I couldn't help her, and maybe she could look it up somewhere.
She brings things back and has extensive documentation for the item as to date of purchase, including the flyer page if the item was on sale, the names of all clerks she dealt with, as well as dates and times the item was used.
For light bulbs, she writes down the date she put it in, then documents the hours that the light is on, and adds up the hours used to make sure they meet the specified time - for example, if a 3,000 hour bulb only lasts about 2,500 hours, it gets returned to us.
She once returned an electric kettle because the cord was too short on it. When she moved it to be close to the outlet, there was only 5 inches of clearance between the top of the kettle and the bottom of the cupboard above. She had a note that was a whole page, outlining her issues with the kettle, and it included diagrams of the layout of her counter and the measurements of the counters.
She returned a radio that had nothing wrong with it, except that she paid only a little over $12 for it, and was upset that the reception didn't allow her to access a very remote radio station in Northern Quebec.
She had the receipt and warranty card as well as the picture from the ad and the name of the person who answered the phone when she called, as well as the clerk who waited on her when she came in.
She had calculated the sales tax for each item on the order, and had written the totals with tax in beside each item on the receipt.
She once returned the same model of cordless phone 3 times because she was having issues with it. There was nothng wrong with any of them. She was doing something wrong.
That was when one of our guys suggested to her that perhaps our competition might carry exactly what she was looking for, and have merchandise that would suit her better.
We hadn't seen her for a while, so we thought she got the hint.
She was back last week with the cheapest video tapes we carry.
This was another of her regularly returned, well documented items from the previous store.
The last ones were supposed to be 4 hour video tapes and she only got 3 hours and 58.25 minutes out of one of them.
This one had a sheet that calculated all the times and dates she recorded, as well as total minutes, and it fell short.
This time, the same clerk told me he thinks she got the hint when he told her to please shop at our competitor.
I wish I was exaggerating about all of this, but I'm not. I really hope she takes the hint this time.
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