In tourist retail we got a lot of people from out of the country who were not used to having sales tax added at the end of the transaction. For some reason, people visiting from Italy seemed particularly put out by the sales taxes and often complained. Sometimes they got angry and thought I was trying to pull a fast one and make a little extra on the side, so I would call my manager and have him watch as I redid the transaction and re-total everything for the suspicious customers and have him try to explain sales tax.
But this one admittedly handsome Italian guy (FG) really took it to another level. He started off pleasantly making small talk about where he was from and what he was enjoying about my city as I rang his purchase. He wanted to buy a poster that was $19.99, so he slid me a $20 bill and started to walk away. I left the bill on the counter but held onto the poster so he couldn't leave, pointing out the tax rate that made the transaction $22.10. FG laughed and said our prices were lies if we tried to charge more. I explained that the city came up with the sales tax and we had no say in when it was applied to the purchase because our POS system was set up that way.
FG: (getting irritated) ...no. I don't agree. In Italy, the price is the price. I gave you $20. I take the poster.
Me: Whether you agree or not, you still owe $2.10.
FG: (louder) I TAKE poster now, no tax.
Me: I can't let you do that, you haven't paid fully for it. $2.10 please.
FG: Is not my city, not my tax. You pay. I take poster, NOW.
Me: Not until you pay all of the price.
FG: Do you hear? You pay. Is not my city, not my tax. You pay the tax. GIVE ME POSTER.
Me: (losing it, starting to laugh) Why would I pay tax for your poster?
FG: (suddenly striking a dramatic pose) BECAUSE I AM SO PRETTY!!
Sweets the manager pops up at this point, looks FG up and down in an appraising manner, then grabs the poster and puts it behind the counter. " MM-mm NO. You're not that pretty, Honey, NOBODY is too pretty to pay in Chicago. $2.10 or get out."
He paid and slunk out looking dejected.
But this one admittedly handsome Italian guy (FG) really took it to another level. He started off pleasantly making small talk about where he was from and what he was enjoying about my city as I rang his purchase. He wanted to buy a poster that was $19.99, so he slid me a $20 bill and started to walk away. I left the bill on the counter but held onto the poster so he couldn't leave, pointing out the tax rate that made the transaction $22.10. FG laughed and said our prices were lies if we tried to charge more. I explained that the city came up with the sales tax and we had no say in when it was applied to the purchase because our POS system was set up that way.
FG: (getting irritated) ...no. I don't agree. In Italy, the price is the price. I gave you $20. I take the poster.
Me: Whether you agree or not, you still owe $2.10.
FG: (louder) I TAKE poster now, no tax.
Me: I can't let you do that, you haven't paid fully for it. $2.10 please.
FG: Is not my city, not my tax. You pay. I take poster, NOW.
Me: Not until you pay all of the price.
FG: Do you hear? You pay. Is not my city, not my tax. You pay the tax. GIVE ME POSTER.
Me: (losing it, starting to laugh) Why would I pay tax for your poster?
FG: (suddenly striking a dramatic pose) BECAUSE I AM SO PRETTY!!
Sweets the manager pops up at this point, looks FG up and down in an appraising manner, then grabs the poster and puts it behind the counter. " MM-mm NO. You're not that pretty, Honey, NOBODY is too pretty to pay in Chicago. $2.10 or get out."
He paid and slunk out looking dejected.

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