This guy was actually polite, imo, the suck was in his actual request from us.
Years ago I helped DH run a re-roofing company. No new construction and very particular commercial jobs. Almost all residential work, really. For 10 years we ran it in Western North Carolina in a wealthy area of the mountains. A lot of high-end 2nd, 3rd, 7th homes.
One particular estimate DH did was a pricey job that in that 1/3 of the total costs was contracting another company for flashing around several stone chimneys. The potential customer had a very distinctive last name and her first name was Duke (her actual name). She took the proposal, we filed a copy and didn't hear back.
A couple months later we drove by and saw she'd hired someone else. She lived off of a main road connecting our town to a more civilized area (read that:as in has a Walmart) so we didn't go to check but we couldn't help noticing as we drive by.
As the weeks and then months went by we saw the roof was not done and had blue tarps on it. For about a year.
At the year point since we gave the estimate, the husband calls us and starts explaining his situation. He hired a roofer that wasn't doing what he promised and he had leaks as his roof wasn't done. I asked his name and he gave me Duke's very distinctive last name. So while he was blathering on about lousy roofers, I pulled the original proposal and scanned it and let him know we'd estimated his roof last year. That threw him a bit and I explained that the estimate we'd given was high but it included us contracting Acme Sheet Metal to come and measure and fabricate specialized flashing on site for each of his massive stone chimneys. Four of them. At $2,200. Each.
He was quiet. I asked, "did your current roofer get a quote for a separate company to do the flashing?" He replied, quietly, "I guess we should have hired you."
I agreed with him and asked what he wanted now. This is where it gets sucky. He said, "I really want you to help me sue him."
I cut him off right there. "Sir, we're in the business of selling and installing roofing systems not suing other roofers. If you hired a really cheap roofer he's not going to have the money to hire someone to do it correctly or work for free until it's done correctly anyway. My suggestion? Cut your losses, start from scratch and get bids that include flashing the chimneys."
Unbelievably, he rattled on as if I hadn't spoken asking if we could just take over where the other roofer left off and wait for a conclusion on an as-yet-unfiled lawsuit for payment.



*record scratch*
"Uh no. We're also not a finance company. We. Do. Roofs. Even if we were willing to take over the job, we couldn't warranty it. We're not going to warranty someone else's work, see? So we'd have to start from scratch and tear off everything that other roofer did anyway. Accept that you didn't do your due diligence and now you're paying for it." (Clearly, at this point, we don't want the job). He sighed and said he understood and disconnected. I made notes of the call and shoved the proposal back in the cabinet. We lived there for 2 more years.
And those tarps were still on that roof when we moved out of state.
Years ago I helped DH run a re-roofing company. No new construction and very particular commercial jobs. Almost all residential work, really. For 10 years we ran it in Western North Carolina in a wealthy area of the mountains. A lot of high-end 2nd, 3rd, 7th homes.
One particular estimate DH did was a pricey job that in that 1/3 of the total costs was contracting another company for flashing around several stone chimneys. The potential customer had a very distinctive last name and her first name was Duke (her actual name). She took the proposal, we filed a copy and didn't hear back.
A couple months later we drove by and saw she'd hired someone else. She lived off of a main road connecting our town to a more civilized area (read that:as in has a Walmart) so we didn't go to check but we couldn't help noticing as we drive by.
As the weeks and then months went by we saw the roof was not done and had blue tarps on it. For about a year.
At the year point since we gave the estimate, the husband calls us and starts explaining his situation. He hired a roofer that wasn't doing what he promised and he had leaks as his roof wasn't done. I asked his name and he gave me Duke's very distinctive last name. So while he was blathering on about lousy roofers, I pulled the original proposal and scanned it and let him know we'd estimated his roof last year. That threw him a bit and I explained that the estimate we'd given was high but it included us contracting Acme Sheet Metal to come and measure and fabricate specialized flashing on site for each of his massive stone chimneys. Four of them. At $2,200. Each.
He was quiet. I asked, "did your current roofer get a quote for a separate company to do the flashing?" He replied, quietly, "I guess we should have hired you."
I agreed with him and asked what he wanted now. This is where it gets sucky. He said, "I really want you to help me sue him."
I cut him off right there. "Sir, we're in the business of selling and installing roofing systems not suing other roofers. If you hired a really cheap roofer he's not going to have the money to hire someone to do it correctly or work for free until it's done correctly anyway. My suggestion? Cut your losses, start from scratch and get bids that include flashing the chimneys."
Unbelievably, he rattled on as if I hadn't spoken asking if we could just take over where the other roofer left off and wait for a conclusion on an as-yet-unfiled lawsuit for payment.




*record scratch*
"Uh no. We're also not a finance company. We. Do. Roofs. Even if we were willing to take over the job, we couldn't warranty it. We're not going to warranty someone else's work, see? So we'd have to start from scratch and tear off everything that other roofer did anyway. Accept that you didn't do your due diligence and now you're paying for it." (Clearly, at this point, we don't want the job). He sighed and said he understood and disconnected. I made notes of the call and shoved the proposal back in the cabinet. We lived there for 2 more years.
And those tarps were still on that roof when we moved out of state.
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