Tweet
So it was a fairly quiet day today ... we had only five people in the store as a significant number of my coworkers are off sick. (It should be noted that we only needed five people; apparently Ass't. Mgr. has been ordered to schedule EIGHT people each Saturday. In January. With Christmas just barely past.)
SP: Serious Pest
Me
AM: Assistant Manager
Right at the end of the shift (of course) a woman walks in wanting green tea. Which one's the cheapest? I pick up the tin.
SP: "That's the cheapest??"
Me: "Yes." (thinks: No, we've got tea hiding in the backroom that's $1 per pound but I'm not going to show it to you.)
SP: "Oh. Is it organic?"
Momentary diversion here: for whatever reason, we no longer specify which teas are organic (we did have maybe half a dozen that we could certify as organic and their tins had little stickers on them saying so. Those stickers are gone.) The explanations I've heard are various and some are bizarre: we're going by EU standards and they are very tough; we use the same scoops on organic and non-organic teas (and thus I assume we "contaminate" the organics); the bags in which we put the tea for the purchaser are not "organic" (how the hell do you get "organic" BAGS?!), etc. Anyway, for all intents and purposes, we no longer have organic teas.
But SP won't give up. "Those rules are ridiculous! They make no sense!" (She's got a point there ...) "So which ones ARE organic?"
At some point AM steps in and explains the situation in detail about the 'organic' label. SP is not impressed and continues to demand to know which ones are organic.
Ultimately I show her several teas. She's interested in two. She wants little taste samples of both of them. We normally do NOT do this. I go over and ask AM what to do. AM says go ahead. So I make the smallest possible quantity of both teas. SP ultimately bought some of each. SURPRISE!! NEITHER WAS ONE OF OUR PREVIOUSLY LABELLED ORGANIC TEAS.
After she left, AM told me we should never provide taste samples that close to closing.
Excuse me, but I asked you for permission.
Next time SP comes in, if she comes anywhere near me, I am going to hand her over to somebody else so fast her head'll spin.
SP: Serious Pest
Me
AM: Assistant Manager
Right at the end of the shift (of course) a woman walks in wanting green tea. Which one's the cheapest? I pick up the tin.
SP: "That's the cheapest??"
Me: "Yes." (thinks: No, we've got tea hiding in the backroom that's $1 per pound but I'm not going to show it to you.)
SP: "Oh. Is it organic?"
Momentary diversion here: for whatever reason, we no longer specify which teas are organic (we did have maybe half a dozen that we could certify as organic and their tins had little stickers on them saying so. Those stickers are gone.) The explanations I've heard are various and some are bizarre: we're going by EU standards and they are very tough; we use the same scoops on organic and non-organic teas (and thus I assume we "contaminate" the organics); the bags in which we put the tea for the purchaser are not "organic" (how the hell do you get "organic" BAGS?!), etc. Anyway, for all intents and purposes, we no longer have organic teas.
But SP won't give up. "Those rules are ridiculous! They make no sense!" (She's got a point there ...) "So which ones ARE organic?"
At some point AM steps in and explains the situation in detail about the 'organic' label. SP is not impressed and continues to demand to know which ones are organic.
Ultimately I show her several teas. She's interested in two. She wants little taste samples of both of them. We normally do NOT do this. I go over and ask AM what to do. AM says go ahead. So I make the smallest possible quantity of both teas. SP ultimately bought some of each. SURPRISE!! NEITHER WAS ONE OF OUR PREVIOUSLY LABELLED ORGANIC TEAS.
After she left, AM told me we should never provide taste samples that close to closing.
Excuse me, but I asked you for permission.Next time SP comes in, if she comes anywhere near me, I am going to hand her over to somebody else so fast her head'll spin.
Comment