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Hello everyone, long time lurker, first time poster so please don't rip me into too many shreds.
(BG): I was recently hired for my first job (I am 17, this will be important later on) at a large chain of grocery stores in Wisconsin. I am working as a cashier so I am still learning the idiosyncrasies of our systems, but that's another story for another day and section. Of course this means that I have had my first encounters with sucky customers, so here goes.
Encounter #1 - Crazy Coupon Lady (or Curse you Coupons.com)
Me: Yours truly
CC: Crazy Couponer
T: Manager on Duty
Me: Standard opening spiel (Find everything alright, rewards card, yadda, yadda, yadda)
Me *Notices that there is 1 customer but 4 similar orders, but being a newbie pays it no mind*
The first 2 transactions go normally but with some minor hiccups, but that is to be expected with the sheer number and variety of coupons she was using. The end 3rd transaction, however is where all hell broke loose so I will pick up our saga there.
CC: "I would like to use these coupons" *hands stack to me*
Me: "OK, no problem" *sorts coupons since I was told by T after the 2nd transaction that things go smoother if you scan manufacturer coupons 1st*
Me: *Starts scanning coupons and notices that some of them just won't scan and I have trouble making the UPC out (as it turns out they were 2nd or 3rd generation copies), I leave them in a separate pile off near my till*
Me: "Your total is $XX.XX"
CC: "Did you use all my coupons?"
Me: "Yes, however some of them couldn't be entered, there is nothing more I can do here, you would need to go to Customer service"
CC: *mumbles about me being incompetent, pays anyway and takes some of her coupons back*
Note: It was at this point where I realized that she had been giving me many copied and expired coupons, so for the last transaction I was going to pay more attention so we will pick it up there.
CC: "And I will use these coupons"
Me: *Looks at the first one* "Ma'am, this one seems to be expired, I can't take it"
CC: *Rather cross* "Well if I can't use my coupons I don't want any of this"
Note: This order was about 25-30 items, some perishable. Also in order to void a transaction a manager override is needed
Me: "Hey T, mind coming over here, I need to void this transaction"
T: "And why didn't you want any of this"
CC (to T): "Because your incompetent cashier won't take my coupons!"
Me: *Hands coupons to T*
CC: *fuming mainly at me, but also at the store and all manner of other things *
T: "Well some of these are clearly copied and most of them are expired, so there is really nothing I can do about it" *voids transaction*
CC: "Are you accusing me of fraud! The nerve of you to call me a scammer! I will take my business to /competing grocery store/! You will never see my business again! *matches out with too much I'll gotten savings *
After she left T told me she pulled the same thing earlier in the day ancient that I was the first to notice that something was up, other cashiers just keyed the coupon amount in manually, but since I didn't know how to do that I paid enough attention to the coupon to notice that they were invalid.
Encounter 2 - The Bag Hag (or What do you want me to do?)
Me -
B - The bagger at my lane
BH - The Bag Hag (old man, who, I think finds his only joy in making others miserable)
Me: *Scanning items* "And do you have a rewards card with you today?
BH: *murmurs*
Me, a bit louder: "Do you have a rewards card with you today?"
BH: "No"
B: "And what type of bag would you like today?"
BH (mumbled): "Double plastic in paper"
B (to me): "What?"
Me: "Double plastic in paper"
Note that he had a small hotel deli item which was put into separate plastic bags, but the same paper bag as the rest of his stuff
BH, rather angrily: "Don't put hot stuff with cold!"
B: *shows him the separate plastic bag, removes it from the paper one and sets it into his cart.
BH, getting louder: "I said I wanted it in PAPER!" *mumbles various curses at me and the bagger
Me (to B): "I have customers backed up here, just give him a few of each sort of bag and let him figure it out himself"
B: *offers bags*
BH: *accepts, but continues to fume under his breath, goes on to complain at the service desk*
Small things
* "Yes" is not an acceptable response to the question "Would you like paper or plastic bags today"
* If you are bringing your own bags, have them ready when the transaction starts
* Things that don't scan or have a PLU number still cost money, what do you think we are?
* No, I can't conjure up more of a certain sale item, that is far beyond my pay grade
* When we run out of sale item, getting angry at me isn't going to help you, but it will annoy me
* I know that you have to wait a bit longer , but for the 5th time, it isn't legal for me to sell alcohol, I'm not 18
Annd fin
(BG): I was recently hired for my first job (I am 17, this will be important later on) at a large chain of grocery stores in Wisconsin. I am working as a cashier so I am still learning the idiosyncrasies of our systems, but that's another story for another day and section. Of course this means that I have had my first encounters with sucky customers, so here goes.
Encounter #1 - Crazy Coupon Lady (or Curse you Coupons.com)
Me: Yours truly
CC: Crazy Couponer
T: Manager on Duty
Me: Standard opening spiel (Find everything alright, rewards card, yadda, yadda, yadda)
Me *Notices that there is 1 customer but 4 similar orders, but being a newbie pays it no mind*
The first 2 transactions go normally but with some minor hiccups, but that is to be expected with the sheer number and variety of coupons she was using. The end 3rd transaction, however is where all hell broke loose so I will pick up our saga there.
CC: "I would like to use these coupons" *hands stack to me*
Me: "OK, no problem" *sorts coupons since I was told by T after the 2nd transaction that things go smoother if you scan manufacturer coupons 1st*
Me: *Starts scanning coupons and notices that some of them just won't scan and I have trouble making the UPC out (as it turns out they were 2nd or 3rd generation copies), I leave them in a separate pile off near my till*
Me: "Your total is $XX.XX"
CC: "Did you use all my coupons?"
Me: "Yes, however some of them couldn't be entered, there is nothing more I can do here, you would need to go to Customer service"
CC: *mumbles about me being incompetent, pays anyway and takes some of her coupons back*
Note: It was at this point where I realized that she had been giving me many copied and expired coupons, so for the last transaction I was going to pay more attention so we will pick it up there.
CC: "And I will use these coupons"
Me: *Looks at the first one* "Ma'am, this one seems to be expired, I can't take it"
CC: *Rather cross* "Well if I can't use my coupons I don't want any of this"
Note: This order was about 25-30 items, some perishable. Also in order to void a transaction a manager override is needed
Me: "Hey T, mind coming over here, I need to void this transaction"
T: "And why didn't you want any of this"
CC (to T): "Because your incompetent cashier won't take my coupons!"
Me: *Hands coupons to T*
CC: *fuming mainly at me, but also at the store and all manner of other things *
T: "Well some of these are clearly copied and most of them are expired, so there is really nothing I can do about it" *voids transaction*
CC: "Are you accusing me of fraud! The nerve of you to call me a scammer! I will take my business to /competing grocery store/! You will never see my business again! *matches out with too much I'll gotten savings *
After she left T told me she pulled the same thing earlier in the day ancient that I was the first to notice that something was up, other cashiers just keyed the coupon amount in manually, but since I didn't know how to do that I paid enough attention to the coupon to notice that they were invalid.
Encounter 2 - The Bag Hag (or What do you want me to do?)
Me -
B - The bagger at my lane
BH - The Bag Hag (old man, who, I think finds his only joy in making others miserable)
Me: *Scanning items* "And do you have a rewards card with you today?
BH: *murmurs*
Me, a bit louder: "Do you have a rewards card with you today?"
BH: "No"
B: "And what type of bag would you like today?"
BH (mumbled): "Double plastic in paper"
B (to me): "What?"
Me: "Double plastic in paper"
Note that he had a small hotel deli item which was put into separate plastic bags, but the same paper bag as the rest of his stuff
BH, rather angrily: "Don't put hot stuff with cold!"
B: *shows him the separate plastic bag, removes it from the paper one and sets it into his cart.
BH, getting louder: "I said I wanted it in PAPER!" *mumbles various curses at me and the bagger
Me (to B): "I have customers backed up here, just give him a few of each sort of bag and let him figure it out himself"
B: *offers bags*
BH: *accepts, but continues to fume under his breath, goes on to complain at the service desk*
Small things
* "Yes" is not an acceptable response to the question "Would you like paper or plastic bags today"
* If you are bringing your own bags, have them ready when the transaction starts
* Things that don't scan or have a PLU number still cost money, what do you think we are?
* No, I can't conjure up more of a certain sale item, that is far beyond my pay grade
* When we run out of sale item, getting angry at me isn't going to help you, but it will annoy me
* I know that you have to wait a bit longer , but for the 5th time, it isn't legal for me to sell alcohol, I'm not 18
Annd fin
But if the shoe fits...
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