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  • #1

    Our product works as advertised.....

    .....you just can't follow directions.


    Cue caller who cannot view her credit report. I try to walk her thru the process.

    Quoth me "Okay ma'am, please open your web browser and type (website address) in the taskbar at the top."

    Quoth CX: "my browser is open, but there is noplace to type like my grandson showed me!"

    Me: "Which browser are you using, Ma'am?"

    CX: "Windows 95!" Me=headdesk

    Got her browser open by telling her to open her email and I would send her a password reset link to get to the website with.

    Cue 15 more minutes of explaining how to log in with temp password and reset a new one, to be met with "Cancel my membership, your product doesn't work as advertised. "
    Tags: None
  • #2
    Quoth XRogue View Post
    ... CX: "Windows 95!" Me=
    How is a Win95 machine like a Model T?

    They both have a crank in front of them.
    I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
    Procrastination: Forward planning to insure there is something to do tomorrow.
    Derails threads faster than a pocket nuke.

    Comment

    • #3
      Quoth dalesys View Post
      How is a Win95 machine like a Model T?

      They both have a crank in front of them.
      Too right !

      Comment

      • #4
        Was it really a Windows 95 or is that what she thought it was?


        I did have an older fellow come into the shop a year or so ago with a Windows 98 machine he was finally looking to upgrade because his AOL stopped working on it. But I haven't seen a 95 machine in probably the entire 14 years we've been in business.

        Comment

        • #5
          Also like a Model T, it may backfire when you try to start it up and break your arm.
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

          Comment

          • #6
            Quoth An Haddock View Post
            I did have an older fellow come into the shop a year or so ago with a Windows 98 machine he was finally looking to upgrade because his AOL stopped working on it.
            I'll bet he got annoyed when his machine was so old that it simply couldn't be upgraded...and he had no choice but to buy a new one. As for AOL, does anyone still use that?
            Aerodynamics are for people who can't build engines. --Enzo Ferrari

            Comment

            • #7
              I have seen an aol email address or 9 still in use. AFAIK it coulda been anything for an OS, after all that troubleshooting I would be surprised if the lady could have told 95 from 98.

              Comment

              • #8
                Quoth XRogue View Post
                CX: "Windows 95!" Me=headdesk
                Well, yeah, the Windows Me experience can certainly be summed up as *headdesk*

                Quoth protege View Post
                As for AOL, does anyone still use that?
                Over 2 million people as of 2015, yeah. Scary thought, ain't it?
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

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                • #9
                  I'm sorry, ma'am. Our products are not designed to work on antiques."

                  Works for both the computer and the user.
                  "If your day is filled with firefighting, you need to start taking the matches away from the toddlers…” - HM

                  Comment

                  • #10
                    Quoth protege View Post
                    As for AOL, does anyone still use that?


                    You'd be surprised. Although it's typically older folks. I think the main reason is because AOL makes it very difficult to transition away. There's no way to export your contacts and if you have any more than a couple dozen it's very tedious to copy and paste them into another format. They just get so used to the layout of AOL it's like pulling teeth to get them to transition to something else.

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                    • #11
                      Quoth protege View Post
                      As for AOL, does anyone still use that?
                      My father. Then again, you have to look at what AOL has become. It is no longer a tool to access the internet. It is a news aggregation and an email service, all accessed via a web browser. Not much different than Yahoo.
                      Life is too short to not eat popcorn.
                      Save the Ales!
                      Toys for Tots at Rooster's Cafe

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                      • #12
                        True -- Just keep in mind that the number I gave was only for PAYING customers...not just folks who are using the web portal out of habit
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment

                        • #13
                          My grandmother uses AOL as well still

                          Comment

                          • #14
                            Quoth raw1989 View Post
                            My grandmother uses AOL as well still
                            I am not a grandmother (and probably won't be before I die .... but that's another story). I still use AOL. I have been a member for over 20 years, and frankly, most of my family wouldn't know how to reach me otherwise.

                            I'm tech-savvy, but my mother's generation is not (with one or two exceptions). I'm pushing 60, which means mom's group is in their 80s. While I thank the deities every day that so many of them are still alive, it is frustrating that they choose not to move on. On the other hand, I can understand it ... these are people that lived through the Great Depression and second World War. The fact that they are even willing to get online is amazing! One of my great aunts, age 96, even has a Facebook account - granted she doesn't post, but she checks it! If you think about all that generation has seen in almost a century, change is scary for them!

                            So, yeah, I'm a proud AOL user. In fact, I volunteered for AOL as a chat room host (remember those?) for 10 years!

                            Comment

                            • #15
                              I had a customer the other day, used a computer like a boss and followed prompts beautifully.
                              Very nice gent, from Connecticut, born 1914. Salute!

                              It can be done!

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