Grumpy Bitch came in the other day and wanted a pour-over.
This requires (sometimes) that we grind the beans (sometimes there's already some ground beans available, but not always), then measure the coffee out, pour over the boiling water, and ... wait. Wait for the finished Elixir of Life to drip through the paper filter into the cup.
Which means it does take more time than getting one of the coffees we have ready in an insulated urn. Go figure. It usually happens when somebody wants decaf and we can't persuade them to get decaf espresso ...
So we make Grumpy Bitch's pour-over. A few minutes later she comes back. It's not hot. It took too long. ("I waited FIFTEEN MINUTES." Um, sure, if you say so.) I was in no mood to be polite and apologize and grovel, so just called over somebody higher up in the food chain to do the refund. They apologized, but it did sound a bit perfunctory to me ...
She walked out with her money, still muttering about how long it had taken and the coffee was cold and ...
That noise you hear, lady, that's the world's smallest violin. And it's playing just for you.
This requires (sometimes) that we grind the beans (sometimes there's already some ground beans available, but not always), then measure the coffee out, pour over the boiling water, and ... wait. Wait for the finished Elixir of Life to drip through the paper filter into the cup.
Which means it does take more time than getting one of the coffees we have ready in an insulated urn. Go figure. It usually happens when somebody wants decaf and we can't persuade them to get decaf espresso ...

So we make Grumpy Bitch's pour-over. A few minutes later she comes back. It's not hot. It took too long. ("I waited FIFTEEN MINUTES." Um, sure, if you say so.) I was in no mood to be polite and apologize and grovel, so just called over somebody higher up in the food chain to do the refund. They apologized, but it did sound a bit perfunctory to me ...

That noise you hear, lady, that's the world's smallest violin. And it's playing just for you.
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