Announcement

Collapse
No announcement yet.

You should know the answer

Collapse
This topic is closed.
X
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
  • #1

    You should know the answer

    I'm installing some panels that have power running through them. You start at a base feed, go into an electric tray, then use a jumper (essentially an extension cord), to connect power to the next electric tray in the next panel. The jumpers come in a vast array of lengths to accomodate different size panels and different needs. It's pretty straightforward stuff when you know what you're doing and when the designer gets things right. But this is customers suck, so you can guess where this is going.

    I run the jumper through and it's too short. I don't have my magic stretchy tool, so I've got no choice but to write it up as a deficiency. In my report, I simply note that the wrong size jumper was sent.

    I get a reply back: what size jumper is needed? Well I can be helpful here, but instead, I decide to be as ambiguous and useless as these morons, so my reply is simply: the correct size.

    That didn't go over well. I get an annoyed reply back: YES! What is the CORRECT size? Oh, it's on like donkey kong mutha trucker. I shoot back: Oh, I'm sorry, I thought you would be able to read your own plans. The correct size is the size that goes from a 42" panel to a 36" panel.

    Their next reply: We know the panel sizes, we have read the plans. We need the length of the jumper between these two panels. I reply: Oh, I'm sorry for the confusion. I'm sorry, but I can't help you with this. Jumper length is a design issue, not an installation issue. I would suggest contacting your engineering department if you require further clarification.

    At this point, my MiM step in and tell me to just give them an answer. Truth be told, I know the answer, I've measured these things out, I know how they work, but I am sick of covering for these screw ups and doing other people's jobs, so I reply to them: My job is to read the plans, match the part number and install the parts. Getting the correct part number on the plans is the designers responsibility. I don't know the criteria they use to determine these lengths, it could be from end to end, it could be the wire length without the connectors factored in, it could be at the connection point on the tray, or anywhere on it. If I give a measurement and it is wrong by as little as an inch, the jumper wont properly connect. I assume you don't want our company to be responsible for such an error in the design.

    They agree with me, but ask that I let them handle it from here. Oh, was I being a little harsh and rude, sorry about that.
    D.I.L.L.I.G.A.F.
    Quoth = Crossbow "EvilHomer, Irv, Gravekeeper, and Seraph: the Four Horsemen of the Dumbpocalypse."
    Tags: None
  • #2
    Normally I'd consider such actions a little over the top.

    But I know what you've been dealing with lately between your MiM and your idiot clients so, even if you were harsh (which I'd have to say you weren't) it was well warranted.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

    Comment

    • #3
      Quoth evilhomer View Post
      Oh, was I being a little harsh and rude, sorry about that.
      Yeah, harsh and rude for asking them to do their jobs? Riiiiight. If they had asked what size the incorrect part was, that would have been better. Like "okay, it was wrong, what length was it so I can make sure it's not wrong on our side" or whatever would make sense in this case. But asking you a question they have the answer to? Nope, that's dumb and deserves a response like the one you sent.
      Replace anger management with stupidity management.

      Comment

      • #4
        Quoth evilhomer View Post
        Truth be told, I know the answer, I've measured these things out, I know how they work, but I am sick of covering for these screw ups and doing other people's jobs, so I reply to them: My job is to read the plans, match the part number and install the parts. Getting the correct part number on the plans is the designers responsibility. I don't know the criteria they use to determine these lengths, it could be from end to end, it could be the wire length without the connectors factored in, it could be at the connection point on the tray, or anywhere on it. If I give a measurement and it is wrong by as little as an inch, the jumper wont properly connect. I assume you don't want our company to be responsible for such an error in the design.

        They agree with me, but ask that I let them handle it from here. Oh, was I being a little harsh and rude, sorry about that.
        Don't feed the bears. Make them find their own food. In this case answers they should already have.
        AkaiKitsune
        Sarcasm dear, sarcasm. I’m well aware that dealing with civilians in any capacity will skin your faith in humanity alive, then pickle anything that remains so as to watch it shrivel up into an immortal husk thus reminding you of how dead inside you now are.

        Comment

        • #5
          Yea they shouldn't have to look at the detailed installation diagram they made. Find where the nodes to be connected are. Determine what segments the cable will need to be ran through. Then use the cheat sheet the vendor provides (protip if a vendor does not have cheat sheets like this DONT BUY FROM THEM) to figure out the correct cable.

          Then double check you order the right item. It probably has an order number like 'product type'-'length'-'connector1'-'connector2'-'other features' so its easy to make a mistake.

          But that would take 5 minutes to do if you did your job correctly in the first place. That cuts to much into facebook time.

          Comment

          Previous template Next
          Working...