Saturday was mostly another day running the front end at the Store. I say "mostly" because I'd had a hell of a time before getting there. On Friday, I drove up to The Big City Nearby to go to a show, and just as I was getting off the freeway my engine started vibrating and the car went into limp mode. I wound up having to stay overnight, drop the car at a mechanic the next morning, and take a train back to The Place Where I Live, being three hours late for work in the process. (Fortunately my attendance record is solid enough that I won't get in any trouble.) Best case scenario is the repair costs a few hundred dollars. Worst case is that it costs more than the car is worth and I'm better off junking it and taking the bus for a few months until I can afford a down payment on a used sedan.
But I digress.
About halfway into my truncated shift, the self-checkout clerk radios me for help. I get over there and I find she's having a dispute with a customer. When I get there, this is the story I hear; the customer had walked up to one of the kiosks to ring up her stuff and noticed a $10 bill hanging out of the cash return slot. As she pulled it out, the clerk noticed it and told her she'd take care of it and took it from her. The customer, however, insisted that it was now hers because it was "found money".
The Store has an established procedure for lost cash - we have a special code we can use to ring it into the POS, and if someone comes back within a given period of time and we can verify via the security cameras (which we've got in numbers like a Vegas casino) that they're the ones who lost it, we can give it back to them. I'd never had a customer try to argue that they should get the money like this, though, so I radioed the assistant manager and asked him what to do. He told me to follow the established procedure and that, if the money hadn't been claimed in 10 days, the customer could come back and we'd give it to her.
She was having none of that. She proceeded to issue a diatribe at me about how she's lost money before and it was her fault, and if I found a hundred-dollar-bill in the parking lot I'd keep it to myself (I wouldn't, for the record, because I'd be more worried about losing my job than losing the bill), and whoever left that money behind, it's their own fault, and what would I do if she fished a receipt out of the garbage and said we owed her $20 cash back? My response that I have to do what my boss is telling me falls on deaf ears, so I radio him over to talk to her.
He, bless him, takes a moral approach. He tells her he knows she's a good person and that's why she let the clerk take the money, and that he hopes that if she lost some money another good person would turn it in. She doesn't take this well. She keeps arguing that she has a right to the money because she found it. He tells her that she probably wouldn't like it if someone found her wallet and decided they had a right to it, and reassures her she can claim the money in 10 days if nobody else claims it. (And odds are that's what'll happen; in general, either people don't notice that they've lost cash, or if they do, they figure there's no chance of finding it again and go about their lives.)
The kicker comes as he's taking her contact info, after he's told her that he believes in karma and that if you do good things then good things will happen to you. Her response, verbatim, is as follows; "Well, I hope you and I aren't ever on the same plane and God calls your number!"
I'm not a religious man, but geez louise, sister. It's ten bucks, and it's ten bucks that aren't even rightfully yours in the first place. I mean, I've been poor in the past, and I know that ten bucks can mean the difference between feeding yourself for a week and going hungry. But to threaten divine intervention? I sincerely hope God isn't that petty. I should hope He'd guide you to the food bank or the shelter before He takes to killing hundreds of people because one person on that flight denied a woman the cost of a large combo at Wendy's.
Bonus WTF: Read a newspaper, for cryin' out loud
Just a snippet of a conversation I overheard on the train.
A: Who the hell is Mark Zuckerberg?
B: The guy who owns Facebook.
A: How is there an owner of Facebook?
But I digress.
About halfway into my truncated shift, the self-checkout clerk radios me for help. I get over there and I find she's having a dispute with a customer. When I get there, this is the story I hear; the customer had walked up to one of the kiosks to ring up her stuff and noticed a $10 bill hanging out of the cash return slot. As she pulled it out, the clerk noticed it and told her she'd take care of it and took it from her. The customer, however, insisted that it was now hers because it was "found money".
The Store has an established procedure for lost cash - we have a special code we can use to ring it into the POS, and if someone comes back within a given period of time and we can verify via the security cameras (which we've got in numbers like a Vegas casino) that they're the ones who lost it, we can give it back to them. I'd never had a customer try to argue that they should get the money like this, though, so I radioed the assistant manager and asked him what to do. He told me to follow the established procedure and that, if the money hadn't been claimed in 10 days, the customer could come back and we'd give it to her.
She was having none of that. She proceeded to issue a diatribe at me about how she's lost money before and it was her fault, and if I found a hundred-dollar-bill in the parking lot I'd keep it to myself (I wouldn't, for the record, because I'd be more worried about losing my job than losing the bill), and whoever left that money behind, it's their own fault, and what would I do if she fished a receipt out of the garbage and said we owed her $20 cash back? My response that I have to do what my boss is telling me falls on deaf ears, so I radio him over to talk to her.
He, bless him, takes a moral approach. He tells her he knows she's a good person and that's why she let the clerk take the money, and that he hopes that if she lost some money another good person would turn it in. She doesn't take this well. She keeps arguing that she has a right to the money because she found it. He tells her that she probably wouldn't like it if someone found her wallet and decided they had a right to it, and reassures her she can claim the money in 10 days if nobody else claims it. (And odds are that's what'll happen; in general, either people don't notice that they've lost cash, or if they do, they figure there's no chance of finding it again and go about their lives.)
The kicker comes as he's taking her contact info, after he's told her that he believes in karma and that if you do good things then good things will happen to you. Her response, verbatim, is as follows; "Well, I hope you and I aren't ever on the same plane and God calls your number!"
I'm not a religious man, but geez louise, sister. It's ten bucks, and it's ten bucks that aren't even rightfully yours in the first place. I mean, I've been poor in the past, and I know that ten bucks can mean the difference between feeding yourself for a week and going hungry. But to threaten divine intervention? I sincerely hope God isn't that petty. I should hope He'd guide you to the food bank or the shelter before He takes to killing hundreds of people because one person on that flight denied a woman the cost of a large combo at Wendy's.
Bonus WTF: Read a newspaper, for cryin' out loud
Just a snippet of a conversation I overheard on the train.
A: Who the hell is Mark Zuckerberg?
B: The guy who owns Facebook.
A: How is there an owner of Facebook?

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