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So, my first full non-training shift is now a thing of the past - I survived this morning and so did the customers and restaurant.
Although there was one customer who pissed off not only myself but everybody else in the line-up. Why? She was one of *those* customers who can't make up their mind, and got all pissy when we wouldn't do something that a different location - under a different franchisee, no less - let her do only yesterday. There literally wasn't a button for what she was trying to get me to do, and the shift manager finally came over and told the missus that just because another store let her do something it doesn't mean that all of them will let her get away with it.
The missus then refused to move out of the line until somebody magically made it possible for us to do what she wanted. I so badly wanted to tell her to go back to the store that let her essentially screw the system, but as I'm still new I bit my tongue so much I can still feel the indents hours later. I did eventually tell her that she was holding up the line and that she needed to move or I'd just serve people around her while waiting for the manager to call the police. She bitched about it but she did end up moving.
The guy directly behind her snarled at her to stop trying to mess with the new girl - meaning me - and was very pleasant to deal with, even though it took me a few moments to find the right button for his meal.
Overall, it was a good first real shift, despite overflowing a couple pots of coffee and my feet deciding that they hate me. Oh, and a buddy of mine came in, not realizing that this location is where I got hired, and said I looked so much happier than he's seen me in months. Which is a very good sign that I made the right choice to both leave my gas station job and my security site supervisor job
Although there was one customer who pissed off not only myself but everybody else in the line-up. Why? She was one of *those* customers who can't make up their mind, and got all pissy when we wouldn't do something that a different location - under a different franchisee, no less - let her do only yesterday. There literally wasn't a button for what she was trying to get me to do, and the shift manager finally came over and told the missus that just because another store let her do something it doesn't mean that all of them will let her get away with it.
The missus then refused to move out of the line until somebody magically made it possible for us to do what she wanted. I so badly wanted to tell her to go back to the store that let her essentially screw the system, but as I'm still new I bit my tongue so much I can still feel the indents hours later. I did eventually tell her that she was holding up the line and that she needed to move or I'd just serve people around her while waiting for the manager to call the police. She bitched about it but she did end up moving.
The guy directly behind her snarled at her to stop trying to mess with the new girl - meaning me - and was very pleasant to deal with, even though it took me a few moments to find the right button for his meal.
Overall, it was a good first real shift, despite overflowing a couple pots of coffee and my feet deciding that they hate me. Oh, and a buddy of mine came in, not realizing that this location is where I got hired, and said I looked so much happier than he's seen me in months. Which is a very good sign that I made the right choice to both leave my gas station job and my security site supervisor job
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